Re: NBN Sucks
Telstra have a responsibility to work with you but they cannot magically fix things that are not their property.The same with retail and wholesale on things like electricity. The retailer have to take...
View ArticleMessage bank on home phone with NBN
Two weeks ago we connected to NBN and have since had a stuttery dial tone, a flashing light on the handset and a "New VoiceMail message" showing on both the handsets. As far as I can tell, Message...
View ArticleRe: Message bank on home phone with NBN
It was likely added in as a part of the migration to the NBN as the bundles automatically include it and unless the agent who did it specifically changed it again it will have just happened (it has...
View ArticleRe: nbn wireless issue
Hi ckcando, Please try the basic NBN troubleshooting listed here, specifically the section under the title Speed...
View ArticleNBN speed boost not applying
I signed for Telstra NBN connection late April. After 3-4 weeks got connection @19-23 Mbps. My bill shows i am paying for Fast Internet. I paid $20.00 for a speed boost believing I would get...
View ArticleRe: Telstra Business Broadband Ethernet Lite setup for Draytek 2925
Hi David, You should be able to connect your Draytek modem directly to the NBN connection box (NTD) via an Ethernet cable. Plug the cable into the WAN port on your modem and the active UNI-D port on...
View ArticleRe: NBN speed boost not applying
What type of nbn connection is it? While it could be CVC related it could also be technical limitation The speed boost is not a lock in contract so you can take it off the account if it is not helping
View ArticleRe: Message bank on home phone with NBN
Many thanks, after a couple of reps and 20 mins,problem resolved.
View ArticleRe: Dual Band Wireless AC1750 Gigabit Cloud ADSL2+ Modem Router
Hi, There is another Crowd Support discussion about this issue which you can find here:https://crowdsupport.telstra.com.au/t5/National-Broadband-Network-NBN/Netgear-NBN-Phone/m-p/335625#M1663 Other...
View ArticleRe: Connect external hard drive Netgear Devg2020
Hi duffman2, What error message are you getting after entering your username and password?
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Re: NBN fixed wirelss Tower location
Hello, I live in the area as well. I believe the new fixed wireless tower will be going on the existing Telstra tower in Caballo rd. ( end of Tarata rd) hopefully it won't be to much longer tho....
View ArticleTelstra actions confuse accounts
Yes, just when I thought the NBNFW saga was over,NOW we have to fix the account confusion.Company account 229x with a couple of 2000x accounts added.Telstra created various accounts in an effort to fix...
View ArticleRe: Fitzgibbon Chase - Switched from Smart Velocity to NBN Issues
Hi Dan, My issue is still ongoing. Telstra will be sending me a replacement modem arriving this Wednesday, but I have a strong feeling it will not make any difference as this particular brand and...
View ArticleRe: Fitzgibbon Chase - Switched from Smart Velocity to NBN Issues
It would be great if someone can let me know if they also experienced the same issue with your Technicolour TG797n not able to pick up WAN signal due to distance. It's approximately 9-10 metres away...
View ArticleRe: NBN Switch Over
So, our switch over began on 7th June, that appointment was canceled (network shortfall). The next appointment was 17th June, our ADSL was disconnected at 9.30am and still to this day we have no NBN...
View ArticleRe: NBN Gateway & DNS Settings
I have a Gateway max TG799vac and have searched all overthe net for info on setting up a vpn. My ADSL router was a breeze but this is killing me. Any direction would be greatly appreciated
View ArticleInternet keeps dropping out
My internet has been dropping out continuously all day. Sometimes it will last 30 minutes before dropping but most of the time it drops out in 2-5 minute intervals. It is extremely annoying. When I run...
View ArticleRe: Fitzgibbon Chase - Switched from Smart Velocity to NBN Issues
Hey , Can I clarify some of the points you outlined here? Before changing over to NBN, how was your Velocity service connected to the Hub in your garage? The way I am understanding your set up before...
View ArticleRe: T-gateway for nbn
Hi , Welcome to CrowdSupport. Are you able to clarify which modem you were using before changing over to NBN? Wi-Fi passwords can be tricky if you are using the default password provided on a card with...
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