Hey
Can I clarify some of the points you outlined here?
Before changing over to NBN, how was your Velocity service connected to the Hub in your garage?
The way I am understanding your set up before changing over to NBN:
Line to house into garage > connected to Velocity NTD > connected to hub in garage > internal cabling to lounge > connected to modem > ect.
The way your service should now be connected:
Live to house into garage > connected to NBN Co NTD > connected to hub in garage > nothing else should change.
The only change should be instead of your hub connecting to Telstra's NTD, it should connect to NBN Co's NTD. no other cabling should change.
Are you able to post the photo that you sent to the complaint team?
- Matt