Clik here to view.
Re: Fitzgibbon Chase - Switched from Smart Velocity to NBN Issues
Hi Matt, As requested, below is a picture of my garage. As you can see, the top left is the Telstra Smart Velocity NTD box and the TV is currently connected to it. The NBN co box is on the top right...
View ArticleRe: NBN Congestion, more CVC needed please
After having NBN installed up to my outside wall 4 months ago, NBN was installed inside 2 weeks ago, ever since, I have had it drop out very regular with the last few days happening every 20 seconds at...
View ArticleRe: Fitzgibbon Chase - Switched from Smart Velocity to NBN Issues
Hey , Thanks heaps for the photos. Currently, it looks like the following is happening (ignoring what's not important at the moment). 1. White cable connected from NBN Co NTD to Modem2. Blue Cable from...
View ArticleRe: Internet keeps disconnecting
Hi H8disconnection, Are you able to try the following troubleshooting steps which are specific to NBN connections and see if this helps.NBN Basic Troubleshooting Another article you may find helpful...
View ArticleRe: Speed Boost
Hi Bellev12, Here is some troubleshooting that you can do to pinpoint the problem. To start with your speed can be affected by poor WiFi reception. Please try connecting a device directly to your...
View ArticleRe: NBN speed boost not applying
Yesterday after posting this original message i received another call from Telstra complaints. I was told that I could not have the speed boost because the local bandwidth was overcrowded. & he...
View ArticleRe: Foxtel On Demand not working since NBN Installed
OMG, you are telling my story. So let me give you the next chapter, the platinum service that was also given to me free, appeared as a full years subscription 6 weeks later. Watch your bill!!!!!!
View ArticleNon activation
How do I get Telstra to finally get my non activated. I've had 7 booking times confirmed and on each Occassion no technician turned up and no one had the decency to call me. The Telstra people blame...
View ArticleClik here to view.
Re: Fitzgibbon Chase - Switched from Smart Velocity to NBN Issues
Hi Matt, I have received the new replacement modem today and plugged into the lounge room panel. After 5 minutes wait, it makes no difference and I am still not able to get the WAN light turned on....
View ArticleRe: Fitzgibbon Chase - Switched from Smart Velocity to NBN Issues
Hi Rox, Distance should not make a difference at all for your WAN connection to complete provided the internal wiring is OK and everything is setup correctly and all relevant orders on our end are...
View ArticleRe: Non activation
Is this to get your physical connection to the NBN, or has the NBN Technician been and you are now waiting for a Telstra Technician to do a "Professional Install"? There have been lots of complaints...
View ArticleRe: Using Fritzbox 7390 on NBN FTTN - connecting VOIP phone
Hey I also have been trying to get ph to work on my fritzbox 7390 for a while I have got all the user names and registrar info plus proxy to set it up but seems I need a unique password or node...
View ArticleRe: Non activation
Yes it's about techs not turning up, seven bookings so far and having to wait 48 hours after each missed appointment to then go through the whole booking system again, absurd. No one at Telstra seems...
View ArticleRe: Non activation
Sorry, it's the nbn techs not turning up but the whole process is done through Telstra. Twice I was told the booking had not been received by nbn even though I had Telstra confirmation, and once the...
View ArticleRe: Trying to configure a Cisco SPA112
Hi - I agree - its totally ridiculous that you need to keep the Telstra Gateway in the loop and I am not sure how that doesnt restrict the trade of other hardware vendors. I found this link which...
View ArticleSlow video download on iTunes
Have been having a lot of issues with downloading videos like tv epsiodes on iTunes for the past two weeks or so. Normal Apps down load super fast and speedtests are normal. The video downloads are...
View ArticleRe: Fitzgibbon Chase - Switched from Smart Velocity to NBN Issues
Hi Chris, I tried two different long cables (10 metres and 15 metres) plugging from the NBN connection box into the Technicolour modem in the lounge room, both cables did not allow me to get a WAN link...
View ArticleRe: Fitzgibbon Chase - Switched from Smart Velocity to NBN Issues
Hi Rox, I strongly recommend speaking with our Velocity tech team on 1800 834 273 to have this further investigated as there is no reason the service should not be working and as previously mentioned...
View ArticleRe: Non activation
I would recommend lodging a formal complaint. 7 non-attendances by the NBN techs is ridiculous. 1 or possibly 2 depending on local circumstances I could understand (although I would be annoyed with the...
View Article