Hi Matt,
As requested, below is a picture of my garage.
As you can see, the top left is the Telstra Smart Velocity NTD box and the TV is currently connected to it.
The NBN co box is on the top right side and the Telstra NBN wireless modem is connected directly into it.
As for the lounge room, this is where the patch panel is located and where my previous Telstra Smart Velocity wireless modem was situated and working perfectly. If the Technicolour TG797n wireless modem is plugged in the patch panel (upper left port), the WAN light does not get turned on. But if I plugged in the Telstra Smart Velocity Netgear Modem, the WAN light is turned on.
Hope you could help me. I am sure that the replacement will not resolve this, but would like to give it a go in case it is an issue with the modem.
Appreciate your help.
Thanks,
Rox