So, our switch over began on 7th June, that appointment was canceled (network shortfall).
The next appointment was 17th June, our ADSL was disconnected at 9.30am and still to this day we have no NBN and no ADSL.
Next appointment was tomorrow 28th June, just received a message to say network shortfall appointment canceled and someone will be in touch.
Called CS got transferred 3 times to end up being left on old for an hour with no answer. The CS agent orevious to that was concerned about clocking off time so I can on,y assume they put us on hold and went home.
Needless ss to say pretty annoyed now and have no home internet service, home phone and cannot use Presto or Foxtel online all of which we are still paying for.
I realise from other online reading that most if this is NBN Co's fault but the way some of these CS agents from Telstra treat their customers is unreal, we now have no solution, no end in sight and are left out of pocket.