Re: NBN Speed remains slow
So 2 weeks later and I still have this issue. I've even had someone from the NBN here just to tell me there is nothing wrong with the modem and they've just been having "system issues" and I should...
View ArticleNBN speed boosts not added after order have been completed
Hi, After 2 weeks of wait and 50 calls were made to Telstra, my NBN order is finally completed. However, but the speed boost (50mpbs) that I have signed up when I placed the order haven't been added/...
View ArticleRe: Fax on NBN
Hi Ben, I have told the person when I signed up that I have a fax machine. However, the UNI-V port still didn't activate. Could you please activate it for me? My order number is: 1-631478863761
View ArticleRe: NBN speed boosts not added after order have been completed
Hey Sunny,As this is a public forum, you will find that it will be unlikely that you have the issue resolved by crowdsupport due to privacy limitations on a public forum.That being said, your NBN...
View ArticleRe: Fax on NBN
On my first order, I told the sales person on the phone that I had a fax machine, yet they still processed the order as NGC! i had the first order cancelled due to incompatibility, resulting in a delay...
View ArticleRe: NBN speed is the same as ADSL!!!!!!!
If we are talking about Telstra NBN connections, the initial or slowest connection is the. 25/5 connection.... Sooooo, is it possible that his connection is stuck on the 12/1 speed, and not connected...
View ArticleRe: NBN slow
Kyza79, the instal location was of your choice (assuming your own house) so unfortunately you chose the location of the NBN connection point. There are plenty of ways to "expand" the coverage.... My...
View ArticleRe: Netgear Nighthawk X4S
currently using it. Was having wifi drop out issues whilst streaming music services due to the NAT. have turned off nat in the modem and using the nighthawk as my router and wifi. No dropouts since. If...
View ArticleRe: NBN slow
Yes I know about all that stuff and I was told that was the best place to put it so I went with it assuming they know best and still I should be getting more than 10-20mbs dload anywayAnd it's only 1-2...
View ArticleRe: NBN slow
Hi Kyza79 So that we can get the best advice for you, I'll be forwarding your concerns to our Social Media Tech team so that they can touch base with you later in the day. Regards
View ArticleRe: Fax on NBN
Hi Little_Hurcules So that we can get the best advice for you, I'll be forwarding your concerns to our Social Media Tech team so that they can touch base with you later in the day. Regards
View ArticleRe: NBN speed is the same as ADSL!!!!!!!
Hi Little_hurcules, If you are on the standard plan, then that is the 25/5 speed, so NBN Tech Support can check what is listed on the account and get an understanding of what is happening with your...
View ArticleRe: broadband protect problems
Hi dtee, For assistance with Broadband Protect, please contact Support on 133 933 and at the prompts say "security". This will direct your through to the team trained in this product. - Shelly
View ArticleRe: NBN slow
Hi Kyza79, Please submit a formal complaint regarding the location of the NBN NTD within your home. The following link will provide information on this process. Lodging a complaint with Telstra -...
View ArticleNBN Connection issues.
Hey Crowdsupport, Was wondering if you have the best way of getting a case moving forward for a result that is reasonable. Booked an appointment on the 11 November, booked nearest available appointment...
View ArticleRe: NBN Connection issues.
g'day mate , i have been told 4 times now that an nbn tech was comming out to install my nbn i have filled in the info for the connection 4 times and 4 times no one has called me to tell me that the...
View ArticleRe: NBN Connection issues.
The problem is working out when it is an NBN or an Telstra caused issue... the NBN caused issues are kinda hard as there isn't anything Telstra can do if NBN Co cancel an appointment...
View ArticleRe: NBN Connection issues.
Telstra, first issue that caused the first delay was a Customer Service Rep who didnt book the order correctly, the Case Manager advised me during one of the many calls, doubt he blame his own company...
View ArticleNBN Speed
Hey all I just got NBN installed this morning - was previously on Telstra cable Upload has increased 500% from 1 Mb/s to 5Mb/s Download speed has DECREASED from around 35Mb/s (used to be as high as...
View ArticleRe: NBN Speed
That is because the speeds are different on NBN to Cable...Standard Speed for Telstra Cable is 30/1Mbps, most cases speed of up to 35/1.2Mbps were not unusual...Telstra use NBN Co's Tier 2 NBN Speeds,...
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