Telstra &NBN
Whats up with the lousy installers for the NBN, took a day of work to meet them onsite to do the install of the boxes inside the house. Had to be available from 7am 2 pm. cleared the earier for them,...
View ArticleNot able to answer incoming calls after switch to NBN Fixed Wireless
We have recently switched over to NBN fixed wireless, and since the change incoming calls either take about 10 seconds to connect after we pick up the handset, or don't connect at all. We had been...
View ArticleRe: NBN Internet dropout frequently, about once a hour, restore in 1-2 mins.
Hi AFLAU, Thanks for sharing your update, please do let us know how the tech appointment goes.
View ArticleClik here to view.
Re: NBN has crashed 2 days in a row around a similar time in Shepparton
Hi ShepNeil, It might be worth contacting our NBN Assurance Team via 1800834273, Opt 3 to have this further investigated given the service has gone down again.
View ArticleLinksys XAC1200 Modem
Having trouble connecting Linksys Modem to my new Telstra NBN, have had to connect the Telstra Modem supplied, is there any tricks to it i,m missing???? Any help appreciated .
View ArticleRe: Bridging TG797 and retaining VoIP
Try port forwarding the VOIP ports to the 797. Barring that there's not much else you can try
View ArticleRe: Linksys XAC1200 Modem
What type of NBN are you on? The XAC1200 does not appear to be capable of VDSL so it cant be used for FTTN
View ArticleRe: Using my own router
Thanks Raj66 for checking. If you're unable to get the voice working in the set up Shelly / Shellock advised then it may be worth looking into an IPPOTS setup. With IPPOTs the UNI-V port on your NTD is...
View ArticleRe: Where is my Telstra TV?
Hi Lindy,The saga continues. On Tuesday I received a text message that "your requested Telstra item..will be delivered on 10/08/2016"On Thursday 11/08/2106 I received NOT my Telstra TV but another...
View ArticleRe: Where is my Telstra TV?
Hi Colsan, I am sorry that you still don't have your Telstra TV, we have a nationwide shortage right now & are expecting a delivery this week to fill our back orders. Angela
View ArticleRe: Telstra SIP settings for VOIP
Hi Kalak, thanks for the reply. I'm pretty sure that not giving that information constitutes anti-competitive behaviour under Australian Consumer Law - in effect, Telstra is forcing people to purchase...
View ArticleRe: How long are people waiting to get NBN orders finalised?
Same Here ,I was excited when I got my appointment for the 9th, I got excited when the nbn techs were at the node, but they didnt have my order, I have been on the phone to both Telstra and NBN and...
View ArticleRe: Linksys XAC1200 Modem
I can confirm, it's not suitable for an FTTN NBN connection. It is an ADSL2+ modem with no VDSL capability. If you are on FTTP then you could connect it through the WAN port directly, but you wouldn't...
View ArticleSuper fast speed boost
Only been on NBN a week and just updated to 100/40 but my gateway max modem is reporting a maximum line rate of 70. I was on 25/5 and my modem then reported a maximum of 25 which was expected. Speed...
View ArticleRe: Super fast speed boost
The maximum line rate is subject to the same constraints as an ADSL connection (in a FTTN connection it uses VDSL). So, the maximum line rate is affected by your distance to the node and the quality of...
View ArticleRe: How long are people waiting to get NBN orders finalised?
Hi Will, Thanks for the reply. I sure did get an order number. I've been using it aswell when I am following up on the order and unfortunately I am still getting told the same thing of 'your order is...
View ArticleRe: How long are people waiting to get NBN orders finalised?
I wish I could just cancel the whole thing and not worry about transferring to the NBN. At this rate, by the time they do get around to fixing my order, I will have already left the house that we are...
View ArticleClik here to view.
Re: Where is my Telstra TV?
Thank you Angela, You are the first person from Telstra to tell me the truth.Why has it taken over 5 weeks , 9 lenghty phone calls, 5 emails, and three "useless courier deliveries of pieces of paper"...
View ArticleRe: Where is my Telstra TV?
Thanks for this, it makes sense of my problem. My concern is that Telstra keep saying it was "on its way" and just sent pieces of paper instead.
View ArticleRe: Where is my Telstra TV?
Hi Colsan, Apologies you were not advised sooner about the shortage of Telstra TV's. We had extremely high demand and are working to fulfil all orders ASAP. Sorry for the inconvenience. -Chris
View Article