Re: NBN Internet dropout frequently, about once a hour, restore in 1-2 mins.
Totally disaster !! The technician didn't come at all this morning (11 Aug), supposed to be 8am to 12pm.I called NBN at 12:20pm, spent about 20 mins on the phone until 12:38pm, NBN said the technician...
View ArticleNo NBN/Phone for 3 days, assigned to case manager, can't call case...
That about sums it up. Oh and the guy I did manage to speak with told me my account details on their end had been 'deleted' hence the modem can't authenticate and connect to NBN. Been having problems...
View ArticleBigpond email settings
Hi, I need to know which bigpond email settings i use to set-up Scan to Email on my new multi function printer. My options are:OFFPOP3 before SMTPSMTP-AUTH.Any help would be greatly appreciated.Thanks.
View ArticleT-Gateway Out of Stock??
I'm having the NBN Contractor attend tomorrow to install the connection box in my home (FTTP). Exciting right?Except I'm still waiting on my T-Gateway to be delivered, and I have been told tonight the...
View ArticleRe: T-Gateway Out of Stock??
As it is FTTP you should actually be able to use your existing T-Gateway for ADSL, just connect a ethernet cable from the Uni-D to the WAN port in the T-Gateway and it should recognise the NBN...
View ArticleRe: No NBN/Phone for 3 days, assigned to case manager, can't call case...
Hey Benji2016,This is a public forum, so no one here would actually be able to help you with your account situation.It sounds based on what you have said to be some sort of account level issue, which...
View ArticleRe: Unexplained Extremely High NBN Upload Usage
Hi we are experiecing same not downloading any thing and only use 2 hours at night gone over 700gb but before nbn we never went over 100gb have spent hours on phone to lots of useless people at...
View ArticleRe: NBN Internet dropout frequently, about once a hour, restore in 1-2 mins.
Hi AFLAU, What has been advised by our NBN Assurance team? Has this been escalated for you if not able to resolve the issue?
View ArticleRe: Unexplained Extremely High NBN Upload Usage
Hi dissapointed2, Concerning that our Tech Support team have not been able to investigate the usage issue for you. If not able to resolve, a formal complaint can be lodged via these methods: Lodging a...
View ArticleRe: NBN Internet dropout frequently, about once a hour, restore in 1-2 mins.
Hi Ivan, The NBN technician just asked me to contact Telstra or NBN again to check when Telstra will replace the copper cable at the end of the road. He said this is a known issue and happened since...
View ArticleRe: No NBN/Phone for 3 days, assigned to case manager, can't call case...
Thanks for the response. 5 days and counting, been leaving ~10 messages daily but case manager is incognito. Other guy who assigned me to CM also cant get a hold of CM. I will speak to billing if this...
View ArticleExtra nbn speed
Wondering if I'd benefit from standard nbn speed to the next speed tier? How would I know I'd benefit and not wasting cash?
View ArticleHome phone handset
Hi I have just been conected to NBN via FTTN while the internet is working my home phone is not. I am still using my home phone at the momment via my old phone line I have been advised that my service...
View ArticleRe: Extra nbn speed
If you are on FTTN you can check your line speed in the modems stats, the next tier up from the standard is 50/20 and the top tier is 100/40 so depending on your lines capability that might give you an...
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Re: TG797n v3 "Time of Day Rules"
Hi All, Here's my critical details. GatewayProduct Vendor TechnicolorProduct Name Technicolor TG797n v3Software Version 15.3Firmware Version 15.53.6469-510-RAHardware Version DANT-O Should I be upset...
View ArticleRe: WPS not working.
Thanks mate, I got it While on the subject DECT light is not on either, can you tell me please whats that light for?iit is a new TELSTRA GATEWAY MAX UNITthere is a button to push on the side of the...
View ArticleRe: WPS not working.
Not sure, don't have a fancy router like that! What does the manual say, Google is your friend. Your going well keep plodding along!
View ArticleRe: NBN interrupted
Is this near you - https://crowdsupport.telstra.com.au/t5/National-Broadband-Network-NBN/Nbn-down-Strathalbyn/m-p/598035#M6184
View ArticleRe: Internet outage in Mount Barker south Australia
Looks like SA has an outage. https://crowdsupport.telstra.com.au/t5/National-Broadband-Network-NBN/Nbn-down-Strathalbyn/m-p/598035#M6184 Few other posts coming on the forum from S.A
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