Re: NSW NBN - Unplanned Service Disruption (13/05/2016)
Hi Hangyu, I apologise for any inconvenience being caused as a result of not being able to use your service. I appreciate you providing your reference, I have contacted the consultant handling you case...
View ArticleRe: Email from Andy Ellis
I want Andy Ellis to give me a call so that I can help you improve your customer service. You can encourage me, a loyal customer of 13 years, to keep my $227 a month service with you rather than...
View ArticleRe: Nbn battery backup beeping
Have you contact NBNco directly to see if they may know what is causing it?
View ArticleUnable to resolve DNS
Since changing to Telstra from another provider we are constantly haunted by Unable to resolve DNSI have changed DNS setttings in our browser (as this is not possible with the modem supplied) to...
View ArticleNBN Outage - AGAIN. And what I intend to do about it
So the NBN has gone down on me again. Last week, on Friday I lost 3 hours paid work ( I do online stuff). After the up and down over the past few days (it's been a tad unstable), I managed OK. This...
View ArticleRe: NBN Outage - AGAIN. And what I intend to do about it
Update: 30 minutes outage. So, whatever data I have used is added up on the Mobile phone, LOL, it records it.
View ArticleRe: Nbn battery backup beeping
No I haven't. Good idea!Finally got through to Telstra NBN support and they tell me I can just disconnect the battery and it won't beep anymore. Going to see how that goes.
View ArticleNBN Service Delivery Failure - 9 days down and counting
This is my last attempt at trying to resolve my problem before i completely give up on Telstra and cancel all my services. Let this be a warning to others who are planning on choosing Telstra as an...
View ArticleRe: nbn connection
Hi GWC1, Sorry the connection is still down for you. If you have a TG587, TG797 or TG799 modem that has not reconnected to the network after a restart, please visit tel.st/reset for instructions on...
View Articlereconnecting Telstra TG799 modem not working
I have a telstra TG799 modem that has been down since Thursday 19th May 2016. As per your instructions on how to reconnect, I have done the following:*restarted the modem power*restarted the modem...
View ArticleRe: reconnecting Telstra TG799 modem not working
Firstly remove the WAN cable 1. turn the device off2. turn it back on and wait for the status light to change from orange to red3. as soon as it turns red do the factory reset (stick a toothpick,...
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
My nbn went down yesterday afternoon in 2560The telstra fault testing site is down for maintenance so i cant check
View ArticleStill no internet / wifi - need technician
I still have no home internet and no wifi. Yes i have tried the reboot and reset. I have tried the stuff online, and it is still nothing. (I'm not sure if it's because we run Linux?) I have had...
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
Hi Scoee56, Sorry you're having trouble getting online right now. There are some known issues with cable in your area which we hope to have resolved by tomorrow. There are also some known issues for...
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
I have a tp link archer c9 which wont connect to NBN and i have tried a tg799 and reset it and still no NBN
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
If you have followed these instructions and are still having problems please contact us on 133 933 (ADSL) or 1800 834 273 (NBN) so we can troubleshoot your issue further. Angela
View ArticleEarly termination fee on bundle
I have a bundle contract with Telstra with 18months left this includes a very slow ADSL broadband component, 2 mobiles and a home line. Fixed Wireless NBN is to be available shortly in my area. I...
View ArticleNBN Order Status / Time
So i placed an order to be connected to the NBN on the 7th of this month, which is approaching a month ago now. Then on the 17th i spoke to somebody and it turns out my order had got stuck in the...
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