Re: NBN fixed wireless theoretical connection speeds?
We are also awaiting our NBN wireless speed to increase to 50/20 and it has been an ongoing drama. I am ready to contact the TIOOn 27th Jan we contacted Telstra to organise a speed change. I was told...
View ArticleRe: Why is my Nbn speed fluctuating
Ok, no worries, and did have you checked to see if there was an outage/issue in your area?If not then then it might be worth having a look at these troubleshooting tests for...
View ArticleSwitching from Telstra
In November I switched my NBN service from Telstra to another ISP. The three Telstra bills I've received since have still included the full monthly charge for the NBN service. As a consequence I've...
View ArticleRe: Switching from Telstra
Hello If you want to lodge a complaint, below is a link to a suitable means to do so https://say.telstra.com.au/customer/general/forms/Email-Complaint
View ArticleRe: Switching from Telstra
I don't know which team you have spoken to, I would suggest calling 132200 and saying "disconnection" and speak to the disconnection team (M-F 9am-9pm), it depends on what has happened, but they should...
View ArticleRe: Home phone not working on broadband + broadband really patchy
Hello,You really should ring the dedicated Telstra NBN help desk on 1900 TFIBRE as you need specialised guidance.
View ArticleRe: how do i get a call back regarding nbn
Hey I know this post was a few weeks ago, but I wanted to check in to see if you were still experiencing issues in getting this service connected? Happy to help out where I can if you have reference...
View ArticleRe: Cisco RV320 Configuraion for NBN
Well still under going trial and error. So far I am able to establish and internet connection and everything work fine for all intended purposes. When I go to configure my Xbox i can achieve an Open...
View ArticleNBN not working
Has anyone just had NBN connected but still have no service? Mine has been installed for a week now but still I have no service. After countless calls to Telstra and in turn the NBN department I'm...
View ArticleRe: Slow NBN
Sorry to hear that you are having difficulty with the speed of your NBN service. Do you have a reference or case number for the callbacks that have not eventuated? I should be able to use these...
View ArticleRe: Constant Drop outs
Hi Shaned87, Sorry for the delayed response. Hopefully you have contacted Tech Support on 1800 834 273 so that this can be investigated for you. - Shelly
View ArticleRe: NBN Fixed Wireless Speeds (50/20 Upgrade)
Hi Michael, Both of these test look like they've been conducted on a device connected over WiFi. To help eliminate possible WiFi interference as the cause, can you perform another speed test on a...
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Re: setting up gateway max
Hey JillianMcD, Hopefully you've gotten this sorted by now, but if not, give our NBN team a call on 1800 TFIBRE (1800 834 273). We can help with the setup Brodie
View ArticleTG797n V3 firmware 15.3
Hi, I have just had my nbn connected recently and the supplyed modem TG797n V3 does not have 5Ghz band network.I have myself a Dlink DIR-890L router that i would like to use for the faster wifi speeds...
View ArticleRe: Nbn fixed wireless speed
Hi Wrenn55 You'd just need to contact our NBN support team on 1800 TFIBRE (OPT 3) They'll assist you in working out if there's a fault affecting your service and whether there's anything that they're...
View ArticleRe: Getting errors when sending/receiving email
Hi All I'm sorry we haven't been able to respond to your post sooner. We did experience some issues with Webmail and BigPond emails late last week - however the issue should be resolved now. I'm...
View ArticleNew NBN Connection - upgrade from existing ADSL
Hello, I had NBN connection confirmed two days ago but still can't connect. Replaced Telstra Gateway with Gateway Max but 2 red lights on Status and Internet buttons. 2 green lights on both wifi 2.4...
View ArticleRe: New NBN Connection - upgrade from existing ADSL
It honestly depends, if it is active on Telstra's system but awaiting NBN Co, then no there isn't a simple fix.Have you connected the modem to the computer and followed its setup?What type of NBN is...
View ArticleRe: NBN Installation - WAN Not Working
Hi MARIABURKE Our NBN team will be able to give you a hand with this over the phone on 1800 TFIBRE (OPT 3) and they're available 24x7.
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