Re: setting up gateway max
Thank you, Brodie. Three phone calls, three weeks, and finally, yesterday, my replacement telstra Max modem arrived. I had no probs setting it up, so clearly the original Telstra Max was faulty.Anyhow,...
View ArticleRe: NBN not working
That is definitely not the experience we want customers to have, can you provide the case number for the NBN connection and the complaint reference number?
View ArticleClik here to view.
NBN contact
I received a call to our business account from someone saying they were from Telstra and that a manager needed to come out to discuss our upcoming NBN connection. When I asked what needed to be...
View ArticleNBN Sucks
I cant talk to Telstra anymore, I become rude and abusive to them and my phone. The shear fustration of dealing with this company is making me nuts. I use the internet a lot and have done all the...
View ArticleClik here to view.
Re: NBN contact
Hmm, that's the first time I've heard about that approach with the NBN, and yes I think you're wise to be caucious about it. Monty, if like us, you've checked the time frame for NBN and it's still some...
View ArticleRe: Technicolor TG797n v3 - connecting network printer
Hi Angela, I apologise for the delayed response. The Technicolor modems no longer support USB printers. As printer technology has moved away from USB connections, Ethernet cable is the new standard....
View ArticleClik here to view.
Re: T-hub base on Gateway and the NBN
Hi perigrine, Can you let me know which Telstra Gateway you have, the TG797 or the TG799? TG799 - Gateway Max TG797 - T-Gateway
View ArticleRe: High latency to America all of a sudden.
Hi We believe this to have been resolved. Are you still experiencing routing issues? Ben
View ArticleRe: NBN Sucks
NBN is available through any NBN authorised provider who opts into your area... NBN is owned by NBN Co who are a government entity (similar to AusPost). Most of the big providers are authorised to...
View ArticleVery high latency to Chinese websites?
I just switched over to Telstra NBN (FTTB) today, and noticed that there seems to be high latency/packet loss when routing to Chinese...
View ArticleNBN Speeds
I have been using NBN for a week now and the speed seems to be the same if slower than ADSL. I thought with all this NBN hype and the massive cost to Government that this is a superior network offering...
View ArticleRe: NBN Speeds
In most case it will be faster than ADSL, however the issue is that in many areas they aren't providing enough 'backhaul' to the local nodes on FTTN connections...The idea is that with having fibre run...
View ArticleRe: Home phone not working on broadband + broadband really patchy
Just to confirm that'd be 1800 TFIBRE :-)
View ArticleRe: Bad lag spikes
Hi gpwill We've got a post about this here: http://crowdsupport.telstra.com.au/t5/General-Internet-KB/International-routing-latency-and-ping/ta-p/309783
View ArticleRe: 6171 nbn Internet down
Hi KWilkin Our Service Status page is the only place to check for outages. I hope our NBN team were able to get you back up and running.
View ArticleNBN Location and Speed issues
Hi We recently had the NBN installed at home. The guy said it would be best to place it in our garage and use powerpoint plugs to connect through the house. I hadn't heard of this before but thought...
View ArticleTerrible NBN Sales support
About 2 1/2 weeks ago I ordered a new NBN connection from Telstra as it was time to change NBN providers and the double data on offer at Telstra made it a better option. I received an order...
View ArticleRe: T-hub base on Gateway and the NBN
Hi, I have the TG797 - T-Gateway. (And no, this issue has NOT ben sorted out in the interim)
View ArticleI want home phone serice via UNI-V rather than VOIP
I'm currently a TPG subscriber, and I get my home phoen connected directly to the NTD using the UNI-V port. I would liek to switch to Telstra, but all Telstra's NBN bundles have home phone services via...
View Article