Re: Poor NBN Speed
Have you contacted our NBN Team regarding the speed so they can investigate it for you?.
View ArticleRe: Poor NBN Speed
If you have read the posts KathleenC, you would not need to ask that question!
View ArticleRe: Poor NBN Speed
I do appreciate you have been in contact with a Case Manger and they have advised you who to contact. If you were unhappy with the outcome of the complaint did you ask for it to be escalated?, if not...
View ArticleRe: Nbn problems
Hi Bern10, If you are experiencing difficulties with the internet, the first point of contact is to call Tech Support on 133 933. You may also find the following links helpful for general speed and...
View ArticleRe: Netgear + NBN + Phone
I don't believe that reconnecting the ethernet cable multiple times is normal as I have not heard of a similar issue. I would agree that there seems to be an issue with the network card and the modems...
View ArticleRe: T Gateway
it should alway be greensteps to configure modemopen a browsertype 10.0.0.138 on the address bargo to broadbandupdate username passwordsavestable green lights are WAN ECOflashing green lights are...
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Re: nbn connection
Hi chasjan152, Thanks for using Crowd Support, if NBN is available at your home and your'e not on NBN, you will need to change over to this service. Please have a chat to us here http://tel.st/83vp...
View ArticleRe: NBN Backup Battery Replacement
Hi Graden1, If you are within warranty, the battery will be replaced for you. The best way to check this is to call in on 1800 834 273 so that we can assist you with this. - Shelly
View ArticleVPN Connection between NBN and Telstra Internet direct
Recently upgraded to Telstra Internet Fibre fibre direct 50/50 meg in Sydney Office and Melbourne office on NBN 25/5 Our previous connection was ADSL2+ in both locations with TelstraVPN Connection...
View ArticleRe: NBN + Home phone + ATA
You can't use an ATA as Telstra do not provide the SIP password required for it to work. What you could do it connect the WAN port of the Gateway Max to the LAN port of the D7000, but disable NAT, DCHP...
View ArticleRe: nbn dropping out
Hi Vickik14, Sorry to hear you are having issues with your NBN connection. I recommend having a look at this guide How To Troubleshoot NBN Issues as this can resolve common NBN related issues. If this...
View ArticleRe: Intermittent connection issue for some devices on Telstra Gateway max WiFi
Hi RogerRad, If you have a lot of devices connected to your modem then it can lead to intermittent issues such as what you have described, but they should resolve themselves when you reboot the device....
View ArticleRe: Intermittent connection issue for some devices on Telstra Gateway max WiFi
Hi RotorSim, Have you talked to our NBN Technical Support Team on 1800 834 273 about your drop outs? There may be another issue causing this, so I would recommend speaking to them about it so they can...
View ArticleRe: Shaping
Hi Andrew, Unfortunately we can't provide assistance with your service via CrowdSupport, as it's a community forum, designed to allow customers assist each other. However there's a 24x7 Live Chat...
View ArticleRe: nbn
Hi bk22 As this is a community forum, where primarily customers help each other, we can't get in touch with you if you request it here sorry. For immediate assistance with NBN services, our NBN team...
View ArticleHow to find someone to speak to at Telstra in Australia
Ok...... So how is this possible? I placed an order over the phone to telstra on the 18th of April 2016 to ask if I could have all of my services (adsl and 2 phone lines) disconnected and reconnected...
View ArticleRe: How to find someone to speak to at Telstra in Australia
Cotact the TIO Ombudsman OW. Dealing with Telstra is a fool's errand.
View ArticleRe: New NBN connection, incorrect geeolocation and terrible line attenuation
Geolocation is not perfectly accurate and it will often place you in a nearby area as narrowing it down to your city/suburb is gathered by geolocation companies from a number of data-bases. This...
View ArticleRe: How to find someone to speak to at Telstra in Australia
I had a problem along these lines a few years ago and followed an old boss’ advice I went to the top. I rang the Telstra head office and asked to speak to the CEO. I was put through tho their assistant...
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