Re: T voice
Hi Cmwl, There could be a few reasons for a no line error on the phone. The connection type depends on the broadband connection technology you are using. I have linked the T Voice Handset manual with...
View ArticleRe: Poor signal strength
Hi ezyliving, In order to get assistance with this, you will need to contact Tech Support on 1800 834 273 where they will be able to access your account details and organise for a technician to attend...
View ArticleRe: How to find someone to speak to at Telstra in Australia
We have a case with the TIO. telstra came back to me with an offer 2 weeks ago of $43.70 in compensation. And no idea of when i can habe a functioning phone service.
View ArticleRe: How to find someone to speak to at Telstra in Australia
Chelsea its worth a shot. It cant get any worse
View ArticleRe: Telstra TV
Thank you for that - I had to call the service guys and they couldn't have been more helpful. Everything up and running nowThanks Telstra
View ArticleRe: keeping my nbn T gateway modem.
Hi Flasher, The T-Gateway modem is yours, fee free to take it. If you paid for the phone handset you can take that as well.
View ArticleRe: Intermitent Connection Interrupted
Hi AFLAU, The best way to have this investigated is to call our Tech Support team on 1800 834 273, as they will be able to access your account details and organise a technician if required. - Shelly
View ArticleRe: Issue with accessing websites
Hi MrM71, There are many factors that could be causing this. To start with, have you tried using a different web browser?
View ArticleUpdated internet protection now internet won't work
The other day I updated my internet protection I tried to go on internet afterwards but it come up as unidentifiable network and can't connect. The wifi is working fine and all lights are green. The...
View ArticleRe: NBN Phone with BYO Router
Hi Jim, If you are experiencing difficulties with receiving calls, you may need to contact Tech Support on 1800 834 273 so that they can check the programming for your service is correct. - Shelly
View ArticleSwitch to UNI-V, don't want battery backup.
Hi I currently have a FTTP service with Telstra over the NBN, that includes data and calls. I want to be able to switch from having my voice services through the supplied Gateway Max, to the UNI-V port...
View ArticleRe: Switch to UNI-V, don't want battery backup.
You would need to have a word with 1800TFIBRE team so they can go over it. It used to be possible from what I have heard from other people but I am not sure if that is the same still.
View ArticleRe: Switch to UNI-V, don't want battery backup.
I'm aware that battery backups are optional when you first connect to the NBN (I opted out), but my question is can you opt out when changing over to a UNI-V service when you are already signed up and...
View ArticleRe: nbn connection
Customers should be able to connect any telephone to the green phone ports on the back of the Telstra supplied modems for NBN. - Shelly
View ArticleRe: Switch to UNI-V, don't want battery backup.
Just got off the phone again with Telstra, they say that there is no way to opt out of the battery backup if you are changing from NGC (Next Generation Calling) through the T-Gateway/Gateway Max to the...
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Port Forwarding V7610 not working properly
My client has just recently moved to NBN from DSL. Telstra have installed the new shiny V7610 (a rebadged Netgear) modem / router.Configured 3 port forwards to allow remote desktop access to the...
View ArticleRe: Port Forwarding V7610 not working properly
I should add an update. I changed the listening port for RDP on the workstation RDP_JO to 3392, updated the Windows firewall to allow incoming connections on 3392. Changed the modem port forward to be...
View ArticleNBN
Hello I transferred over to the Telstra large plan 2 days ago as we now have NBN. I was already on the Large plan, but was told that there would be no exit fees charged as I it was a transfer to the...
View ArticleRe: NBN
The CIS is always based on the core plan before any additional benefits or discounts. So if it is a $119 bundle with 500GB data it shows in the CIS as that but on the bill it will show Bundle Large:...
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