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Unable to view data usage on My Account
So Ive been watching a lot of movies lately, I wanted to make sure that we hadn't gone over our data. Went to check, it tells me Sorry, usage is currently not available. Please try again later. See the...
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Re: Broadband usage meter
Sorry: Life has been busy!Just tried this, but the back button does nothing on my screen. Your shot shows a daily "consumption" rate. This means that I would need to go through, note every day's useage...
View ArticleMobile banking
My mobile banking app stopped working while my phone is connected to wi-fi. It is working fine when the phone is connected via mobile data. This banking app is the only app that shows this strange...
View ArticleRe: Mobile banking
Hi AL2000 I bank with Westpac and my bank app works fine on Wifi. Perhaps you might give your bank a call and seek their advice. It maybe something as simple as un-installing and re-installing the app....
View ArticleRe: Mobile banking
If it is an iPhone then I would also suggest trying to reset network connections on top of the advice given above as it will cause the phone to clear any network issues on the phone that might be...
View ArticleRe: Unable to view data usage on My Account
Is that in My.Bigpond?Have you tried checking My.Telstra?https://www.my.telstra.com.au/myaccount/My BigPond has been being progressively rolled into the abyss for a while now, My Telstra has all the...
View Articleslow nbn speeds
I am not even getting half the speed that i am paying for. I am paying an extra $30 speedboost for 100\25 and my speedtest results are 42\12. Surely this is unreasonable. I knew that i wouldnt get...
View ArticleRe: slow nbn speeds
Hi here david81 Is your internet connection FTTN? If so, could you go into your modem interface and give us modem stats. Type 10.0.0.138 into your browser.... When the page comes up click on advanced...
View ArticleRe: Mobile banking
No you didn't say you were with Westpac. I said I was with Westpac. LOL It's getting confusing now. Cheers
View ArticleRe: slow nbn speeds
DSL Status UpDSL Uptime3hours 28min 51secDSL TypeVDSL2DSL ModeFastMaximum Line rate12.01 Mbps 48.58 MbpsLine Rate12.01 Mbps 45.15 MbpsData Transferred137.06 MBytes 1170.58 MBytesOutput Power13.6 dBm...
View ArticleTelstra DNS server unresponsive
Hi I was connected via Telstra FTTN last Tuesday with a new TG799vac Gateway Max modem. Setup went relatively smoothly and it performed satisfactorily from Tuesday through Friday, albeit with...
View ArticleRe: slow nbn speeds
David, Your Maximum line rate and your line rate are virtually the same. When I first migrated to the NBN I was on the 25/5 plan and at that stage I saw that my max line rate was very high the same as...
View ArticleRe: Unable to view data usage on My Account
Yes, it was but My Telstra isn't any better. Still no sign that I even own an internet connection.
View ArticleNBN not apearing in my acount
My new NBN plan doesnt appear in the Plans and usage area of my acount and in the "welcome to your NBN service" email i recieved it says i am on the "Telstra Large Bundle plan with a 500 gigabyte per...
View ArticleNBN Unusably Slow for 2 days
Hi Folks,Last night and again tonight my Telstra 100/40 NBN Service has slowed to an impressive 0.15Mpbs / 0.23Mbps with a ping of 921ms rendering it pretty much unusable.I have done all the usual...
View ArticleRe: NBN not apearing in my acount
The Large plan is 500GB, but is coming with a 500GB bonus data, so on your bill you will see it as 500GB and then you will have data pack 500GB also listed, which together make up the 1000GB....It can...
View ArticleRe: T Voice Compatible Devices
Hi DavidCoop, It depends on the operating system on your Mobile Device. Telstra T-Voice is compatible with Android 4.x and higher, so as you have a Samsung Galaxy S7 it should work....
View ArticleRe: NBN Fixed Wireless Speed Issues
Hey bicki08, I'm sorry to see that you have experienced issues with the connection speeds being received. I do have the following troubleshooting steps for the NBN connection at:...
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