Re: DOT 4g broadband backup settings on Gateway Pro router.
Hey , Being a community forum, no one has access to your account to retrieve this information.With DOT installations, the PIN for the back up devices is provided to the technician that completes the...
View ArticleRe: NBN Speed or lack thereof
Hi TheMorgans, The following link provides general troubleshooting steps for speed issues, but I will add that for NBN FTTP services can also test the speed with a computer connected via Ethernet...
View ArticleRe: DEVG2020 NBN router
Hi Christhegolfer, You are correct, the DEVG2020 will not be suitable for FTTB/FTTN services. When it comes time to migrate to the NBN network, a different modem will be organised for you. - Shelly
View ArticleRe: Slow NBN Speeds
Do you know how far from the NBN cabinet you are? Can you post your modem stats (10.0.0.138 > Advanced > Broadband)? It could be that a CVC upgrade is required for you to get higher speeds but it...
View ArticleRe: Slow NBN Speeds
Hi ya Joe, I'm also on the NBN (FTTN) and the 100 Mbps speed. Here's a test I've just done..... http://www.speedtest.net/my-result/5370090715 Also, here are the stats from my modem for a comparison....
View ArticleHow can I monitor drop outs? NBN.
Hello everyone,Can anyone tell me how I can monitor my drop outs through the Technicolour Gateway modem? (yes the 799model : / ) I have had the NBN for 5 months andit has been nothing but trouble...
View ArticleRe: Slow NBN Speeds
Hi thanks for the replysSome how i dont think the speed boost has been applied to my account?? There is an NBN cabinet about 100m away so say 200m Tops as the copper line "should" travel. Its a new...
View ArticleRe: Slow NBN Speeds
Joe,You are the same distance as I am from the node. I'm a little concerned about your maximum line rate. When I was first connected I was on the 25/5 speed but my maximum line rate was always as you...
View ArticleRe: Slow NBN Speeds
Joes Downstream attenuation suggests he is very roughly 1km+ cable length to the NBN cabinet. That would put his speeds pretty much on par with the maximum speed his connection can achieve
View ArticleRe: Slow NBN Speeds
Just to note though as well. Attenuation is affected by a lot of factors, not just cable distance
View ArticleRe: NBN order still pending
Hi hpsent, Sorry to hear of the issue in activating your NBN service. Do you happen to have an SR or INT reference number for any recent contact made?
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Re: Velocity (fiber to the home) phone and internet down
Hey thanhvinh, I am sorry tom hear that you have been affected by this recent outage and do apologise for any inconvenience that this has caused Whilst the Velocity connection is different to the NBN,...
View ArticleRe: Netgear DEVG2020 router keeps restarting
Hi eMOJO, Sorry to hear of the NBN issue there. Are you still experiencing an issue? If so, what type of NBN connection do you have? Have you had the chance to speak to Tech Support?
View ArticleRe: Slow NBN Speeds
Hi Joe, I note you said you are something like 200 Metres from a Node. Do you know for sure that you are connected to the particular Node that is just 200 metres from your place? The reason I ask is...
View ArticleRe: Slow NBN Speeds
Hi, Yes i can only assume i am connected to that paticular node. It would make sense as it is between our place and the old telephone exchange but perhaps not? Is there a way to find out what node im...
View ArticleRe: Caller ID display fault
I took a look at the userguide from the Panasonic KX-TG4391AL and on page 44 it indicates that this is a known issue with the handset and suggests that you set the time adjustment to “Manual” as...
View ArticleRe: Call Guardian "Line Cord Error" ????
Have you tried using an alternate telephone to determine if it is the phone or the modem that is the issue? If you still need help with the telephone itself, the below contact information is for the...
View ArticleTelstra Gateway Max - Devices can't see 5Ghz network
Hi,I have just recently set up my Telstra Gateway Max on the NBN. All is working fine but I cannot find the 5GHz network in my wifi connection on my laptop. My laptop searches for networks whenever you...
View ArticleRe: Telstra Gateway Max - Devices can't see 5Ghz network
The most likely cause is that your Laptop does not have a WiFi card that is compatible with 5GHz. What model laptop is it?
View ArticleRe: Telstra Gateway Max - Devices can't see 5Ghz network
Hi moviegirl, I have the same problem. Sure my mobile connects, but my Sony laptop wont as it lacks the appropriate wireless card being nearly 3 years old. So I'm stuck with 2.4 in wifi...... though I...
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