Re: NBN Switch Over
Glad to hear your switch over is happening smoothly, Bulleaves. Let us know if you have any further questions.
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Re: How can I monitor drop outs? NBN.
I'd like to know this too. Ever since the big outage last month I've been getting dropouts multiple times a day.I'm really disappointed with the NBN.I should have stayed with my ADSL2+ at least it was...
View ArticleRe: NBN provisioning
Hey rdaco, welcome to crowd support. Can you provide an order number that matches the examples here: What Reference Numbers can I obtain from Telstra? so I can take a look at what has gone on?
View ArticleRe: service provider
Hi loyal1, Opticomm are a separate service provider focussing on fibre broadband connections similar to the Velocity/Smart Community connections we provide for some regions. To my knowledge there are...
View ArticleRe: Still no internet / wifi - need technician
We got new information this morning about the reset process having a limited window of opportunity for performance, we've been advised to communicate the following: 1.Power off the gateway then power...
View ArticleBlocking "Youtube" from my router. Kids going mad
Hey GuysMy kids are driving me insane and I want to take control. How can I block YOUTUBE from my router? I have a Technicolor TG797n v3 router? Thanks
View ArticlePhone connection with FTTN
Is the phone connection supplied with the NBN $99 bundle a normal phone comnnection or is it VOIP.
View ArticleRe: How can I monitor drop outs? NBN.
No,you are not. Telstra is not providing the service you are paying for,so cancel your "contract". Go to the TIO if you need assistance. Just Google that.
View ArticleRe: Availability of NBN
Hi Jeanette2. Please refer to this link which will have further information on NBN availability in your area NBN availability.. For further information please contact our NBN team on 1800834273. - Tim
View ArticleRe: No NBN service at Beachmere
If you have organised for NBN to be connected, the best contact number is: 1800 834 273. If you still have ADSL then please contact Tech Support on 133 9333 or via Live Chat http://tel.st/gq6m so that...
View ArticleRe: Belong NBN customers WA
To find out if you are affected by an outage, you will need to contact your internet service provider. Belong customers can get assistance with their services via the methods listed in:...
View ArticleRe: Wifi Password change - NBN
If you have one of our Technicolor modems, the Wi-Fi may be disabled. This can be checked by looking at the ECO or Status light on the modem which will be blue when disabled. - Shelly
View ArticleRe: Gateway ethernet connection
This sounds like something on the Windows 10 computer is preventing it from connecting. I would suggest contacting a private computer technician or Telstra Platinum on 137 587 for assistance with this....
View ArticleXbox One won't connect to New Gateway Max
Hello, I have just been connected to the NBN and have a Telstra Gateway Max.I haven't customised any settings on the router other than renaming my Wireless network.I have a wired connection for my...
View ArticleNo internet after trying to set up D-link DSL-28900AL on either router.
I've recently bought a D-Link AC1750 DSL-28900AL, i tried setting it up to use but couldn't get any internet connection. when i tried connecting to a device it also said something about no DNS. so i...
View ArticleRe: No internet after trying to set up D-link DSL-28900AL on either router.
Is the Ethernet cable plugged into the red port on the back of the 797? Is the WAN light on and solid?
View ArticleBroadband data top up
Top up is not going through nor email confirmation after 3 hours despite 30 min maximum indicated is there system outage? Worked ok in the past
View ArticleRe: Congestion!!!!! Slow speeds during peak hours. Telstra doing nothing to...
Last Result:Download Speed: 5514 kbps (689.3 KB/sec transfer rate)Upload Speed: 19037 kbps (2379.6 KB/sec transfer rate)Latency: 13 msJitter: 3 msPacket Loss: -1%6/3/2016, 8:23:42 PM I too am having...
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