Hi TheMorgans,
The following link provides general troubleshooting steps for speed issues, but I will add that for NBN FTTP services can also test the speed with a computer connected via Ethernet directly into the Uni-D port which will bypass the modem to help determine if the issue is in the network or is related to the equipment in your home.
If you need further assistance with your NBN service, please call 1800 834 273.
How To Troubleshoot Speed Issues
- Shelly