Im still getting this latency issue are you guys still finding this a problem for the rest of Darwin?
I'm in Darwin city.
It looks like the significant build up of congestion on this hop
2 114 ms 85 ms 85 ms 58.162.26.161
I use to get
2 37 ms 37 ms 37 ms 58.162.26.161
Have asked Telstra to help I keep getting fobbed off... looks like they need to purchase backhaul for that server which is overloaded now with more customers going/forced onto NBN...
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Re: Darwin NBN
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Re: Darwin NBN
Btw you'll never get 7ms here in Darwin with Tesltra as all servers are in Adelaide (doesnt really matter becase most servers are located in Syd)
Just would like my 55-70 ms back!!
I changed to Telstra as well because they have more backing power purchases.
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The horror that is Telstra combined with nbn
Finally got nbn wireless fixed installed. Needless to say that of course it doesn't work. Tried ringing support. Transferred 4 times and finally hung up on. Somehow despite ringing the support number supplied in Telstra's own literature I was always in the wrong area. It is obvious to me that the strategy of the service department was to fob you off asap. Completely unhelpful, and deliberately obstructionist.
I still don't have the product I am paying for and I still can't get any care factor from support in trying to resolve the issue.
Disgusting service!
I still don't have the product I am paying for and I still can't get any care factor from support in trying to resolve the issue.
Disgusting service!
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Re: NBN Captive Portal Syndrome
Make sure you take your blood pressure tablets. It doesn't get any better.
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Re: The horror that is Telstra combined with nbn
There were call routing issues yesterday for several departments
I spent half my day acting as a receptionist for Telstra Wholesale
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Porting UNI-V + Data service to Telstra is EXPENSIVE
I was thinking of switching my NBN service (100/40 with UNI-V connected landline and battery backup in the NBN box) from another provider to Telstra on the $99 offer.
To keep the UNI-V port landline service with Telstra, I will be slapped a $240 charge for a technician to come replace my battery (which I replaced myself after the NBN provided one died), to plug in my phone and install the modem.
The only other option given to me is to go on VOIP with Telstra.
There is no technical need for a Telstra Technician to come out to my place since I just want the same working set up I have now, just that with Telstra as the RSP.
In the end I told the consultant to ignore the enquiry.
Why is it so hard and expensive for UNI-V service port? It is a standard offering by NBN RSPs. I like my landline to keep working even when there is a blackout which has happened a few times. My cordless phone is one of those from Panasonic that is blackout ready/battery backup.
I am still interested in coming over to Telstra but I am getting 'put off' by the whole experience.
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Re: Darwin NBN
I'm obviously experiencing the same issue, and don't know what to do about it.
The simple fact is that it now takes more than 100ms to receive a response from anywhere inside australia.
My response time to melbourne has doubled!
I honestly don't know what can be done here, we as paying customers of Telstra a quite understandably annoyed by the poor network performance, and further to that, frustrated by the lack of acknowledgement from Telstra and their willingness to assist.
Like many, I chose Telstra and their premium price because I was under the assumption they would provide a substantially better service and product.
Telstra please, advise on what you are doing to resolve the current performance problem with your network/partners networks and timeframes around the resolution of said issues.
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Re: The horror that is Telstra combined with nbn
They are hopeless. You will go around and around in cirlces and waste hours of time. No wonder the support staff are so busy. They clearly cannot provide a decent customer service. I've had the same problem with drop outs occuring for the past two months. No help in sight. No one cares. Technicians been here twice, 2nd level have tried their fixes over and over. All I get is an sms saying it is resolved and the case is closed. Then I have to chase it up with them and open up a new case number. It's such an in efficient way to do things, no wonder they are so busy. I've wasted hours of my time with no help in sight. I'll be moving away from Telstra all together and NEVER bother to try them out again. I thought they would have improved by now but they are worse than ever!
I might as well move my mobile away from them while I'm at it. I've wasted so much money on Telstra because I thought I would get a premium service for a premium price. Ripped off! They should be ashamed of the mess they have made of the company. I feel this is finally the begining of the end of Telstra, I'm suprised they have lasted so long. No one should have to put up with this poor service despite what the problem is with my line. And we certainly should not be being charged a premium for this crap.
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Non fails to even get instaled
Last Thursday I waited all afternoon for the non to be installed and late in afternoon they mounted the box and told me to hook up modem in 20 min and all will be good, well 7 days many phone calls and lied to as many times I am still waiting to get hooked up even my case manager has failed to ring me, Once I trusted Telstra never again am so pissed off today they said would be all good and working not happened yet and they can't even tell me what my phone number is they are passing the buck to someone else every time I ring
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Messagebank pin number
'If you have just switched over to the NBN and you are trying to access your messagebank service for the first time you may find that the PIN has been reset to the default PIN which is why yours is not working. If you aren't sure what the default PIN is (for security reasons I won't post it in public here on CrowdSupport) send me a private message and I will let you .'
The above is a quote from one of your helpful people.
This is my problem.
I now have stutter on my phone since moving to NBN
My old pin does not work on the 101 message service.
Can you provide me with a new pin please..... how do I arrange this
PS I thought 101 may not be available when moving to NBN.... but is apparently is.....is that correct? Thanks
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NBN Case Management Failure one part solution
Anyone who has recently dealt with the nbn case management team may ask this question.
Why when you cal your case manager do you have to go through regular customer service?
Usually this results in at least an extra 30 minutes of time.
And you do not get to "your" cas manager because there is no "pin" linkage.
THE ANSWER
Telstra advised the case management team that the
phone number for their support is >>>>>>>>>1 800 834 273 the option 2 then the Pin.
THAT IS THE WRONG NUMBER !!!!!!!!!!!!
I have spoken to about 7 case managers on my single problem, outlined in another post.
Each time you have to tell the story again.
EACH SUPPORT PERSON DOES NOT SEE A CONCISE RECORD OF YOUR SITUATION.
They do see every note and maybe doc related and some account info, it's not decipherable.
WHAT IS THE CORRECT NUMBER?
HERE IT IS >>>>>> 1 800 770 862 select option two and or just enter the Case Managers Pin #
as instructed.
"YOUR" case manager probably wont be available and you will have to explain the system notes to another one.
BUT you might get lucky and get the guy who knows your story and save some time.
I discussed this error with several case managers(3)
they were all SHOCKED that their cheat sheetS ONLY have the incorrect number!!!!
I SPECIFICALLY ASKED WHAT THEY WERE INSTRUCTED TO TELL CUSTOMERS!
HOW CAN THIS HAPPEN in a HUGE profitable company like Telstra?
iS IT A DIVERSIONARY TACTIC?
Or just bad management.
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No green light for Telstra gateway on 2.4gz
I need some help we have no network for the 2.4gz wifi we have the 5gz network but we have other devices that use the 2.4 network and they cannot connect to it. When I check the modem there is no green light even after resetting it please help we have had so many issues with our nbn from day 1.
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Re: No green light for Telstra gateway on 2.4gz
Try going to the modem's config (10.0.0.138) in a browser. Click on the wifi button and check the see if the 2.4g is enabled (should be a checkbox). If it is, try factory resetting the modem
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NBN- Internet Connection
Dear Telstra,
I have never regretted deciding to hook up to Telstra more than i have today.
Wait times for help have been stupid for 4 days. '
I have connected my new router. My devices are connected to wifi but I cannot get internet. HELP ME!
My NDT has no green light on any of the UNI point.
I have done all the steps in the telstra guide. Rebooted both NDT and router. I have plugged into all the UNI ports also.
please help ASAP
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Re: NBN- Internet Connection
I have now been on wait to 1800 TFIBRE for 25min after 1Hr thursday night. No HELP Telstra.
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Re: No green light for Telstra gateway on 2.4gz
you need to manually enable the 2.4. type192.168.0.1 should get you to the login screen admin and password is what you type in the boxes. click on the wifi tab the trick is when you click wifi interface bnox there is a drop down to select 2.4 or 5 now click on wifi enable box. you can also change the wifi ssid and password here but you need to do it for each frequency and you can have different ssid and passwords on either frequency.
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How long from porting to activation
I've signed up to the medium FTTN bundle, I have my modem, and my cut-over date was supposed to be 1/4/2016.
Nothing. Still have working a working PSTN line, and just a red status light on my modem even with all devices disconnected from the phone sockets in the house. I am assuming something happened, as I got an email from my case manager yesterday afternoon saying my bonuse 300GB is now activated.
How long does it take from when the NBN Co port you over (if in fact they did) until the service is active?
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Re: No green light for Telstra gateway on 2.4gz
Thanks for the help it wasn't enabled all working thanks again
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digital pass
This has been moved to NRL 2016. Click the link above to view the post.
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Wifi Outages in Cambridge Gardens NSW/Penrith NSW
Is there a Wifi Outages in Cambridge Gardens NSW 2747? We cannot connect to WIFI since 5 pm. The WIFI is not lit up on the Gateway Modem. When will we can connection back? We have a lot of devices using WIFI and it is quite inconvenient that it should happen especially when we pay so much to connect to NBN.
Gina Ybabao
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