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Re: SMTP issues for Linux servers

April 2, 2016, 3:52 pm
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Solution I found several years ago was to set Google and/or Yahoo to collect and send our Bigpond emails.

 

Gradually worked through all those on our mail list to make sure they  changed their addresses to our Google&/Yahoo.   

 

 

 

Problem once, when passwords reset self forgot to change password on Googe/Yahoo,  was quickly fixed.

 

 

Push for everyone to use MS-W continues,  while for self change to linux fixed 90% my problems,  so whatever happens with next Telstra/Bigpond email changes, they  unlikely to be problem. 

 

 

 

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Re: How long from porting to activation

April 2, 2016, 6:05 pm
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It should not take longer than 24hours, when they switched mine over I went off the nett at 3pm and the message was on my screen about midnight after I rang to find out if I was connected, the ph did not work at first and I turned it off then it rebooted, I have not had much help from Telstra and they have not been in contact with me as they said they would. your lucky they have given you promised extra data I have not been as yet.

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Will telstra provide plans for satellite NBN ?

April 2, 2016, 6:09 pm
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Hello,

 

I will probably be moving, for work reasons, in an area where there is no ADSL available (I'm not even sure there is a phone line available) and NO Telstra mobile coverage (not even with an external area).

I have read on the NBNCo website that I will be entitled to Sky Muster, satellite NBN.

I am on a ADSL2 contract with Telstra at the moment, so does someone knows if Telstra will have plans for the Satelite NBN ? And how much will they be ?

 

Thanks

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Re: Replacing T gateway router on the NBN (my internet is horrible, help!)

April 2, 2016, 6:31 pm
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Hey dude, in another 18 or so months everybody will be on the national broadband like it or not blame the government if you like but theres no going back to the old system we just have to rolle along with it.

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Re: NBN- Internet Connection

April 2, 2016, 10:08 pm
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Happening to me to. I am told that you need to contact activation team.


This was done once for me and they only connected the phone not Internet.
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Re: NBN- Internet Connection

April 2, 2016, 10:14 pm
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Oh and the the activation team don't work on weekends


I have a phone call booked for Monday. If this action does not work I wonder how they can offer services. Surely this is something the telecommunications ombudsman can review. At least that way some of the executive may have to listen to customers. B
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No ADSL, No NBN, NO Cable for willowgreen way point cook

April 3, 2016, 12:44 am
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Hi, Have been using wireless internet for past 10 years at willowgreen way point cook vic 3030. when would telestra given adsl/ cable /NBN internet? paying $109 for 15GB data limit, horribly expensive. cannot believe willowgreen way point cook became a black spot ; can somebody tell me ; how can I get proper internet connection? ravi
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Re: Wifi Outages in Cambridge Gardens NSW/Penrith NSW

April 3, 2016, 3:53 am
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Finally got the solution myself whilst looking at some other posts after attempting turning off the Gateway/Modem a couple of times to get WIFI back on.

 

Went to Telstra Gateway and enabled WIFI on both 2.4 ghz and 5 ghz and the WIFI light is lit and everything went back to normal.

 

You would think that it would go back on itself after turning the Gateway on and off. Wasn't attempting to hard reset the Gateway after I was told not to do so as it would damage the modem in the long run. I had attempted hard reset 6 times during the past few weeks as my NBN connection kept dropping out for no reasons.

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Re: NBN- Internet Connection

April 3, 2016, 3:58 am
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Try going onto Telstra Gateway (http://mygateway/)  and check ENABLE on your 2.4 ghz and 5 ghz WIFI.  That should cause the WIFI to work as it did for me as I stumbled upon the solution.  My WIFI went down last evening and no light on the WIFI was lit.

 

Hopefully it works for you.

 

Good luck.

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Re: How long from porting to activation

April 3, 2016, 6:49 pm
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Thanks for the reply, yes, all OK now.  According to Speedtest.net I'm getting near maximum speed up and down, so looks good.  Voice hasn't ported over yet, but when I searched for a status on my order number it says delayed for voice.

 

I'll just use a line filter for the moment and use my phone as normal.

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new NBN

April 3, 2016, 7:06 pm
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What do I do with the old modem and T-Box now I have changed to an NBN bundle?

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Re: new NBN

April 3, 2016, 7:48 pm
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Keep the T-Box.

 

It works fine on the NBN.

 

As for the modem, what type is it?  If you want to keep it as a backup in case anything goes wrong, if it's a recent one, it will support NBN connections.

Or you could ask around if anyone needs one. Do a factory reset, and pass it along if you don't want a dust collector, LOL

 

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No WIFI service connection to IPad, did work perfectly but now just says 'no service

April 3, 2016, 9:57 pm
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Our Ipad is no longer automatically connecting to the WiFi, have gone into settings and it says the WiFi is on etc., but still 'no service' ?

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Re: No WIFI service connection to IPad, did work perfectly but now just says 'no service

April 4, 2016, 12:35 am
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Recon your first point of call is to power cycle both the iPad and wifi router. (iPad, Press and hold the power button then swipe left when prompted and pull the power from the wifi router)
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Re: Telstra need to improve service and support

April 4, 2016, 5:47 am
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We have been waiting since 18 March for NBN switch over from previous provider to Telstra. Been on phone hours at a time going from one to another person, all telling different stories and have had to find out and chase up things ourselves. They couldn't even post out the modem so we had to insist that a Telstra shop give us one and get reimbursed by Telstra for it (shops are owned by others not Telstra). It seems impossible to get Telstra NBN specialist team to do a simple thing like connect with back of house NBN even though they share the screen indicators to do so. I've never heard so many swear words explode from my hubby's mouth for years as has happened in the last 4 days as his temper and frustration build. We're using our phones as hotspots to even access email and check internet but with limited data and not being business people but retired seniors we cant afford to pay for expensive data for phones.

We are just truly amazed at how even the case manager cant get through or put us through to their NBN 'team' to even find out why they cant just hook us up as the NBN people say it doesn't take anything much from their side to do so! The level of incompetence and straight out lies is astounding and creates frustration and anger. We get all this mail saying 'welcome to Telstra' etc and nothing more without pushing and yelling and ringing up. Your message has not given us much hope of getting resolution tomorrow like we hoped!!!

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NBN installation Delays

April 4, 2016, 5:20 pm
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My order number is 1-749407930502.
Its been 4 days without NBN installation from the promised date. I was told the connection will start from 02/04/16 (24 hours from the installation, on 01/04/16).

On 30/03/16; I called Telstra and confirmed TWICE that the connection will start, knowing that it may get delayed.

On 02/04/16; NBN connection was not done and called Telstra again and waited 1 hour on hold to speak to someone from NBN department due to "high volume of calls", still FAILED to reach.

On 04/04/16; Spoke to Stanley from NBN order check department and was told there is a delay with NBN Co. for installation and he would ask them the reason for the delay; which takes 24 hours to get back.

On 05/04/16; callled Telstra again because noone followed up on the issue even though I was told that they would. Spoke to Stanley again, he tells me it could take another 24-48 hours to get back from NBN Co. and theres is nothing he can do. AND he does not know when the installation will be finalised.

The reason why I joined Telstra from TPG for NBN is, Telstra supposed to be a premium brand with better connection. But you are paying more for less and waste time speaking to people who do not have answers or simply tell you to wait.

Hope someone gives me a resolution or at least a date for the actual connection. I will cancel everything if I do not hear anything from Telstra by Wed 06/04/16.

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Should I cut my losses and change ISP for NBN?

April 4, 2016, 6:01 pm
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We've had the same nightmare connecting to the NBN with Telstra as many other people and even my brother is currently also trying to connect to the NBN with Telstra with a similar disaster story - he lives in Warner and I'm in Bellmere so different locations same issues. 

 

In my case, we received our modem on 26th Feb and was told to expect a connection to the NBN within a few days but over 5 weeks later we not only have no NBN but absolutely no explanation as to why or when we can expect to see an outcome.

 

Countless calls and re-bookings - too many to mention here and I have nothing good to say about my case manager who has only contacted me once out of 6 times when I was promised she would call me back and that was only to say she didn't have a CLUE what the issue was with her Telstra booking system.

 

I've even had my local member of Parliament Wyatt Roy contact Telstra on my behalf and even he got the run around!

 

My NBN case manager told me several weeks ago that the problem was Telstra and there's nothing NBN they can do...

 

On my last contact with Wyatt (last Monday 29th Mar) I was advised my "Telstra case manager" would be calling me within the next few days to give me some information about what is happening but here I am again a week later with nothing heard.

 

I'm done calling you Telstra.

 

My question to the crowd is: Do you think it would be worth cutting my losses and trying to go with another ISP? This would mean cancelling my current Telstra order and making a new one possibly going to the back of another queue but maybe I will get better support and answers from a more professional company.

 

I've been with Telstra for about 25 years and this is the worst customer service I've experienced not just from them but from any organisation I've dealt with in any capacity. It's totally jaw dropping.

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Re: Should I cut my losses and change ISP for NBN?

April 4, 2016, 6:27 pm
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Hey ,

 

That's pretty bad, of course it seems like one side is blaming the other (and for sure, NBNCo have a lot to be blamed for), but if your local MP got no traction, you may indeed just be better off.

 

Of course, NBNCo is exempt from complaints to the TIO because they actually don't fall under the overview of the TIO, so you have to go forward with Telstra.

 

If you have been with Telstra for 25 years though, and no amount of complaints or correct follow through has happened (and you are not the first person I know who has a similar story), I's be going to them (the TIO).

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nbn pffffft

April 4, 2016, 8:25 pm
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My 85yo mother was in an area forced to take NBN. The equipment is too complex even for me to understand (60yo). BUT let me not start fuming over that or I might start mentioning all the hassles in the installation process. The problem now is - her telephone keeps disconnecting, sometimes only seconds into the call. I think it has been getting worse for about a month or so. Everyone in her neighbourhood is complaining about the same problems. In fact while visiting her the other day I heard the guy next door arguing with someone on his phone that he didn't hang up and he is fed up with the phone calls failing. As are we all. I rang the faults number for NBN from my own phone at home and just as well I used mine and not hers - the waiting time would have been too long for her phone. Unfortunately, after having managed my way around the recorded messages and somebody at the other end with a foreign accent I could hardly understand, I was eventually asked to use my mobile phone so that I could ring my mother and stay in contact with the foreign helper at the same time, but by the time I found my mobile phone and discovered that the battery was flat, the helper had vanished. I haven't received a call back. Actually I now remember that I live in a black hole area where mobile phone coverage is non-existent, so that idea was never going to work anyway.

 

So I thought I would try online research instead. I found a Telstra troubleshooter page and one of the tips was to turn off the NBN box for half a minute and then power it on again. I rang my mother several times advising her to try this out (the phone kept cutting out before I could get the message through). Unfortunately this seems not to have worked. 

 

There was a time when phones always worked just fine and there were public phoneboxes we could all use without problems, and now there is NBN spaghetti-wiring that drops calls, black holes that don't allow mobile connections, and help via the phone (if you have one that works) after a half hour or more dealing with recorded messages instead of people and people who can hardly speak English - but only if the help remembers to ring back.

 

Anyway are there any suggestions about how to fix my mother's NBN connection?

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Re: nbn pffffft

April 4, 2016, 9:46 pm
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Unfortunately it sounds like a problem that is going to require the NBN Faults line to assist with.  Assuming that the equipment at your mother's end is plugged in correctly, then it will require a technician form the NBN to determine what the fault is.

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