Have you actually gone through the full and correct device registration process? : https://www.telstra.com.au/support/category/home-phone/user-guides/set-up-telstra-t-voice
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Re: Connect mobile phone to T-voice
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Re: Connect mobile phone to T-voice
When the wizard starts it searches for a gateway but cannot locate one. It will not go any further. It just refers me to the website for help/
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Re: Connect mobile phone to T-voice
OK, I take it you have WiFi fully turned on, on both your mobile and the Modem/Router. You'll also need Mobile data turned on on your mobile.
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Re: Connect mobile phone to T-voice
Thanks
Yes the wifi is connected and working from the mobile. Also the Mobile data is turned on.
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Re: Connect mobile phone to T-voice
Just a thought...Are you connected via 5g or 2.4g?
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Re: How to change the ring time on my phone when connected to NBN?
This works as I did it long ago:-
Extend Ring Time for Messagebank/Telstra Home Messages 101. Step 2: Enter the number of seconds you wish the phone to ring before a call is diverted (between 5 and 60 seconds). To extend the ring timesimply enter * * 61 * 1 0 1 * * (number of seconds: 15, 20, 25 or 30) # and press SEND or CALL.
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Re: NBN Speeds
It is probably a CVC problem which is a Telstra purchase problem - not purchasing enough. Ring them and demand it be fixed and purchase more. I have posted within Crowd Support before that this is a huge Australia Wide problem.
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NBN connection
how long does it take to process online orders for NBN connection - been waiting now since 1st March
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Re: NBN connection
If you haven't heard anything after two week, I would say something is up and would suggest speaking to the online sales team on 1800 993 728 to follow up.
You could also try LiveChat here: https://livechat.telstra.com
You could also try LiveChat here: https://livechat.telstra.com
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Re: Provisioning NBN nightmare
Update
It is now the 16th March and I still do not have an internet connection (13 days since the NBN indoor box was installed and activated. Remember My order date for this was on the 22nd February
After being told to wait 24hrs-48 hrs every time I rang I had no choice but to go to the Ombudsman. But in order to be able to lodge a complaint with the Ombudsman you first must lodge a complaint with telstra and obtain a reference number. You are also meant to be assigned a case manager but they said I would have to wait 5 days before I will be assigned to case manager!!
I now have been assigned another case manager who is ‘addressing my complaint” and thus far has been less than helpful and in fact been rude and flippant He told me that these provisioning errors can take months and that there was no option to restart the whole thing and I just have to wait. He has not attempted to provide any solution. I then asked could he organize a dongle in the interim. He said no but I could go buy one and I would be reimbursed. Would anybody who has experienced what I have with Telstra actually believe that would happen? And the point here is why did I have to come up with this solution? Why was this not offered by Telstra a week ago??
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Home phone issue after NBN is connected
Hi,
Just had the NBN connected today via fttn & followed all the steps to ensure all my services were back up & running etc. However it appears my home phone service has stopped working all together.
A couple of questions for you all:
Do I need to buy dect phone so that my phone service continues to work?
I've done some research & found that I should reconnect an adsl filter to incoming line to the telstra modem & one line from the filter should go to the dsl input & the other should to the pstn input into the modem & then connect my phone into the phone input into the the modem. Is this the case?
I'm prepared to buy a new phone but if I don't have to then so be it... I confused
Thanks
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Re: Home phone issue after NBN is connected
No, you shouldn't need a filter for NBN FTTN.
Most phones should be compatible with being connected to the voice port on the T-Gateway (or Gateway Max), it doesn't have to be a DECT phone, but DECT phones do allow you to connect it wirelessly a little easier.
Are you just not having any dial tone or any response or is there something specifically that isn't happening?
Are you able to access the control panel of the Gateway (try http://telstra.gateway/ and see if that loads it) > Advance > Telephony > Information - Does that show anything about the serving being activated?
Most phones should be compatible with being connected to the voice port on the T-Gateway (or Gateway Max), it doesn't have to be a DECT phone, but DECT phones do allow you to connect it wirelessly a little easier.
Are you just not having any dial tone or any response or is there something specifically that isn't happening?
Are you able to access the control panel of the Gateway (try http://telstra.gateway/ and see if that loads it) > Advance > Telephony > Information - Does that show anything about the serving being activated?
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Format for NBN IP addresses
I did a "What is my IP address?" check after our fixed wireless NBN was installed and the answer was something like this:
2001:8003:f018:d900:5820:a8e1:2b90:e55
This is very different from my ADSL IP which was something like:
203.45.125.217
Do all NBN IP addresses look like the above one starting with 2001?
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Re: Provisioning NBN nightmare
Have fun. I just gave up today. On the 13th of February I placed an order for NBN to be connected in the house I was moving into. The box was already installed there.
I moved out of my old residence on the 15th of February.
Since then they've cancelled my order TWICE. I've spoken to numerous different Telstra employees, made dozens of phone calls, and waited for my "case manager" to call me for 3 weeks with no luck.
Yet another "specialist" phoned me today and said that yet again my order has been cancelled and I need to start again.
It is ridiculous. I was a Telstra customer for most of my broadband life, and I'm done. It's been over a month and I have to drive to the library to use the Internet.
They put free data on my mobile, but I can't use it unless I recharge. Helpful, great way for me to have to pay more money while they screw me around.
I'm so frustrated and sick of speaking to dozens of different people who 1. Don't know what they are talking about, and 2. I can barely understand.
So here I sit, at the library using their wifi because Telstra can't get their **bleep** together and connect the Internet.
I moved out of my old residence on the 15th of February.
Since then they've cancelled my order TWICE. I've spoken to numerous different Telstra employees, made dozens of phone calls, and waited for my "case manager" to call me for 3 weeks with no luck.
Yet another "specialist" phoned me today and said that yet again my order has been cancelled and I need to start again.
It is ridiculous. I was a Telstra customer for most of my broadband life, and I'm done. It's been over a month and I have to drive to the library to use the Internet.
They put free data on my mobile, but I can't use it unless I recharge. Helpful, great way for me to have to pay more money while they screw me around.
I'm so frustrated and sick of speaking to dozens of different people who 1. Don't know what they are talking about, and 2. I can barely understand.
So here I sit, at the library using their wifi because Telstra can't get their **bleep** together and connect the Internet.
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Re: NBN order
Lucky you got the Internet DrQwerty. They can't even connect mine, 5 weeks of mucking around to be told "sorry your order has been cancelled again, we must start again".
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Re: nbn splitters for phone and fax
I know this is an old post but I thought I'd throw my two cents in. I had exactly the same question and no-one could answer me either. Initially, when I set up my T-Gateway, I connected my fax and cordless phone together using my old ADSL filter. It worked fine, but I realised that my copper line was still active upon connecting the T-Gateway and I couldn't receive calls. I called Telstra and I was told that the NBN doesn't like splitters. Once the copper line was switched off though, I re-connected the ADSL filter and fax and haven't had any problems since. Side note, I've noticed since my copper line was turned off that I get crystal clear reception on my AM radio (which I never used to), I wonder if the copper line was interfering?
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WIFI Connection Problem
Hi there
I have recently changed the normal nbn modem to T-gate Modem, somehow both of our desktops couldn't connect to any other sites but google or youtube. The computers show that the internet is connected perfectly. Also my macbook is working perfectly fine. I'm pretty sure that both of our computers can receive wireless signal as we had no troule with the old modem but the speed was really slow. Is there any suggetions?
Kind regards
Anthony
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Re: Home phone issue after NBN is connected
Hey DrQwerty90,
You wouldn't read about it but I just got home from work & now the phone service is back up & running so to speak....
To answer your questions there was no dial tone at all & yes I can access the control panel of the Gateway & the Telephony service is Active.
Must have been some delay in activating to voice service. That's all I can put it down to.
However I can't access my messagebank service as my pin is no longer accepted, I'II call Telstra in the morning to see if they can reset the pin.
Thanks for your kind help. I greatly appreciate it.
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Provisioning NBN connection
How long does it take to migrate my service to nbn?nbn went live in my area 4 weeks and so far i have made 3 orders with telstra and i am getting nowhere near of being connected meanwhile being stuck on adsl service with download speeds of 1.25 mb/s.Yesterday was the initial switchover daybut surprise surprise nothing happened.now have been on the phone to youe support since yesterday evening wth nobody having any ideaso of whats going on.with this 3rd order i dont even have an order number so where do we go from here telstra???????
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NBN Slow
Yesterday I had my NBN Connection box installed and the service activated indicated by the green lights coming from the box. The first thing I decided to do with my new service was to test my download speed, I originally tested my speed on the website http://www.ozspeedtest.com in which I got the result of 2mb/s. Next I tried the speed test at http://www.iinet.net.au/internet/broadband/speed-test/ in which I got 30mb/s then again at http://vic.speedtest.bigpond.net.au getting the same 30mb/s. This is seriously very dissappointing as this is through my ethernet cable and I should be getting the 100/40mb/s (Tier 5).
Next I decided to try a real download by going to http://ftp.iinet.net.au/ and attempting to download the 'test100MB.dat' file which downloaded at a lousy 900kb/s. Secondly I attempted to download another 100mb test file from http://mirror.internode.on.net/pub/test/, again the same speed of around 0.9 - 1mb/s. This is very sad, I have attempted to turn off and on my modem and connection box just as my NBN booklet suggested as a troubleshooter for slow download speeds and the same thing is happening. This is truely pathetic as I am paying $95 a month for this service just for the Telstra speed test to say the my download speed is 1/3 than it should be and for my real download speed to by 1/100 of what it should be. I know that some websites cannot offer a fast download mirror server but as I tested these downloads from two prominent ISP servers I doubt that is why it's downloading at a subpar rate.
How can I get the download speed that I payed for?
Also calling the 1800 number provided in the NBN booklet doesn't work as after I go through the automated part I don't get a customer representative.
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