Re: Telstra TV
In my experience they were sent out separately. Mine arrived a couple of days apart.
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
We have today spoken to 2 people both say I should be connected however I'm not, as to be treated like a moron that has never heard of the Internet or wifi or email or NBN and try an explain to me what...
View ArticleRe: NSW NBN - Unplanned Service Disruption (13/05/2016)
Also I keep receiving emails snd SMS reminding me that my bill for the Internet is due, guess you must need funds from me to fix my issue first. Smooth Move. Hmm
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Re: NBN order status delayed
Hey Chen101, Welcome to Crowd Support This is not something that we would be able to check on or confirm with you via this contact method sorry If there are issues with this service connecting then...
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Re: internet speed
Hi MARSH2, Sorry to hear the service speed hasn't been restored yet. Please call Telstra Technical Support team on 133 933 and we can return your account to normal speeds. You can also chat to us here...
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Re: Telstra TV
So far Telstra has sent me 3 NBN High-speed modems but NO Telstra TV unit. I have had NBN for 2 weeks. Have called and submitted a complaint. Anybody want to buy a modem?
View ArticleRe: Telstra TV
Hi RoyinBrayPark, Appreciate your concern surrounding your Gateway Modem and Telstra TV not being delivered at the same time. We often find out warehouse send these devices/hardware separately in...
View ArticleRe: NBN down
Hi Gran1, If you are experiencing difficulties with your NBN service, the best way to get assistance is to call Tech Support on 1800 834 273.- Shelly
View ArticleRe: NBN Speeds ?
Information about the speeds available for NBN can be found here: Broadband Speeds (ADSL, Cable, NBN and Velocity) - Shelly
View ArticleRe: NBN INSTALLED AND HOME PHONE NOT WORKING
Hi Zaccie, I hope the service is up and running for you soon if not already. The case manager may require further details or to advise you of an issue regarding completion of the order - did you...
View ArticleRe: NBN issues in Maitland area
Hi Coop31, I hope the service is up and running again for you soon (if not already). If there are any widespread outages or maintenance works in your area these should be advised via our Service Status...
View ArticleRe: Contract upgrade to NBN
Hi Kapeee, You have a few options. You can change from your existing ADSL plan to an NBN one, and just restart your contract from then, with no extra charges. Your other option is to change plans at...
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Very Fast - NBN FTTN Technology Type
Hi Guys I've had the Very Fast - NBN speed boost for a couple of months now, where speeds are supposed to be "Up to" 50/20. Looking at my speeds in the modem and on a speedtest, the max down i can get...
View ArticleNBN Switch Over
Hi, Our suburb has now been connected to the NBN via FTTN. We received a letter from Telstra advising that it was about to happen and if we wanted to stay with Telstra then a new Modem/Router would be...
View ArticleRe: NBN router
Depending on the model of your modem, the Wi-Fi can be disabled & enabled by pressing the ECO or Status button on the modem. Can you confirm if you have a telephone handset paired to the DECT on...
View ArticleRe: Internet disconnection this morning！
Hi JoleneQ, The following link may help to provide some basic troubleshooting for NBN services on FTTP, but if you need further assistance, then best way to report issues with your service is to call...
View ArticleOnly some web pages load since NBN
Since NBN has been installed, a number of our devices simply wont load certain web pages. The browser will search without an issue, but pages jsut hang on loading and wont open. We have tried multiple...
View ArticleRe: NBN Slow
I went from an 8gig 4G wi-fi, which worked very well for over two years to the NBN about 8 weeks ago. I was told in the shop I would have 100/40 mbps. I also purchase a 3 month Netflix pack and...
View ArticleNBN Wireless
can we have the nbn on our mobile wireless ..would we need to change our device ??
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