Telstra Staff need ordering systems that work
I am concerned that Telstra staff are being forced to use badly designed ordering systems when dealing with NBNCo. 100s of millions of dollars spent on software that can't handle basic orders.Can...
View ArticleNBN BUNDLE
HI TEAM,PLEASE ADVISE IF I CAN CHANGE MY PLAN FOR A CHEAPER PLAN , - THAT IS ON OFFER $99 BUNDLE? ATAM
View ArticleRe: Newbie to NBN how to check download speed
I am having the same issue. Recently had NBN connected. Telstra customer service tell me it is going but my speed is the same as it was with adsl2.Did the speed test and get 20mbps download. My problem...
View ArticleRe: NBN Connection Cancellations
Hi All Thanks for the replies with regards to my problem. Dan I had a look at the link for :Lodging Complaints with Telstra" but it was of no help as apparently the complaints section has nothing to...
View ArticleRe: NBN Connection Cancellations
I'm sorry that this has been your experience. We do have a dedicated NBN service team, including NBN complaints. By lodging a complaint this would then be assigned to the correct NBn Complaints team to...
View ArticleRe: NBN Connection Cancellations
Hi Bob,Your problem is nearly identical to mine! I have NBN connected, all I am waiting on is for Telstra to activate the Uni port. April 16 NBN installation complete, still not Internet or phone....
View ArticleRe: Telstra Staff need ordering systems that work
I have the same problem! Going to speak with other providers this weekend. Over it and sick of cancelling orders
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Packet Loss in the evening/night
Hello, Every night from around 5pm onwards until around 11pm, i experience constant packet loss on my internet connection. It makes imy connection pretty much unusable for online gaming, which is one...
View ArticleRe: NBN HOME BUNDLE SPEED
HI Sean,You can find details of the maximum expected speeds of our services Broadband Speeds (ADSL, Cable, NBN and Velocity)Let me know if you need more information.
View ArticleRe: Telstra nbnfw service saga continues.
Hi keithatpda Sorry for this experience connecting your NBN service and it certainly shouldn't be this difficult to arrange your connection. This is disappointing to see that you have needed to contact...
View ArticleRe: Telstra Staff need ordering systems that work
Thanks for the comment DMS If your situation is similar to mine, it confirms "they" have some fundamental system problems. The only management comment I have had, came from this site and inferred it...
View ArticleNBN gateway
Have just connected to NBN. Wifi connects fine but ethernet connection shows unplugged. using an i mac with osx el capitain.Cables work on other devices. Any ideas? thanks
View ArticleRe: Consistent drop outs
Hi Catherine4 So that we can get the best advice for you, I'll be forwarding your concerns to our Social Media Tech team so that they can touch base with you on Monday. If you require more immediate...
View ArticleRe: No NBN since switch on on Thursday 21st April
Hi Alexbarker, Are you still having issues with your Internet service? Can check for any reported issues in your area via the Service Status Page here: http://tel.st/6x6a
View ArticleRe: NBN availability..
Hi Coopersaurus, Telstra wont have SkyMesh plans as that is a separate ISP from us.
View ArticleRe: Streaming
Hi Baz-Darwin So that we can get the best advice for you, I'll be forwarding your concerns to our Social Media Tech team so that they can touch base with you on Monday. If you require more immediate...
View ArticleRe: Newbie to NBN how to check download speed
Hi Remo2708Which NBN plan did you order. There is the basic speed which will give you anything up to 30mbps, or if you ordered the Very Fast Speed, you can receive anything up to 100mbps.Broadband...
View ArticleRe: NBN BUNDLE
Hi Atam,Please live chat with us at this link http://tel.st/hsc3 and our chat team will look at your account and see what plan options you have.
View ArticleNBN battery replacement
Hi. My NBN battery needs replacing. Need to know who replaces it. Is it a service provided from Telstra ? Is it part of my account or an added cost ? Please advise. Thank you
View ArticleRe: NBN gateway
Hi Nigels, That's certainly not great when it has just been connected.Best to check in with the NBN Support team on 1800834273 - IVR > 3(available 24x7)- Lindy
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