I am concerned that Telstra staff are being forced to use badly designed ordering systems when dealing with NBNCo.
100s of millions of dollars spent on software that can't handle basic orders.
Can anyone in management help them, please?????
I believe the problems are split equally between Telstra and NBNCo.
Though, NBNCo always blame Telstra for the "Invalid Orders"
I recently, 20th January 2016 tried to switch ISP to Telstra for an NBNFW service.
My order was handled by a telstra business office.
It is now 29th of April 2016 we have had no service for 10 weeks.
There have been 6 different orders placed by telstra on nbnco - that I know of.
I think there have actually been 1 or 2 more. (I have had 3 modems delivered, why not 6?)
1-740389409916
1-744959992408
1-719156733329
1-744292194029
1-765017609432
1-785164947220
All have been rejected by nbnco because they were not valid.
(the last one is still alive because it has been "escalated")
Each time nbnco ask telstra to order correctly but they still get it wrong.
It takes about 7 or 8 days for the telstra system to cancel an order then they must reorder.
I spoke to nbnco complaints, they said if telstra dont "get it" tell them to call noc.
30+ phone calls, I have the logs, to various telstra departments numerous call backs,
all very nice people, none could help.
I have spoken with at least 12 telstra nbn case managers.
Again very nice people, they want to help, BUT can't.
Told my story so many times I no it by heart. search keithatpda on this site.
Telstra and NBNCo staff deserve to work with systems that are well designed and do what they are supposed to.
Do Telstra and NBNCo management ever talk to the callcentre staff.
Excellent people who just want to do the job properly.
First ordered 20th January now 29th April still NO nbnfw service for my business.