Re: Very slow speed - NBN
HelloThere can be a multitudeof reasons from computer to modem to wiring to street cabling to node etc etc. Below is a link to a specialist NBN trouble shooting page which will offer guidance for...
View ArticleRe: NBN
HelloI gather it's not yet live. It is common to take a couple of days. Below is a link to trouble shooting, but it may not have been activated yet...
View ArticleRe: Non fails to even get instaled
Still no internet, but at least the ombudsman called back, as did Arief - case manager #2 or he might be the team leader, either way we are getting somewhere, apparently we have an appointment booked...
View ArticleRe: NBN Conection
Hi Adrian007, Is there a specific reason you are not able to contact the NBN Case Management team? They can be reached on 1800834273 - IVR > 2 > PIN. Sorry to hear that you didn't receive the...
View ArticleTelstra NBN & Email server
I recently got Telstra NBN connection. Since I run an email server from home, i needed the static IP and they haven't still provisioned that yet. But the IP that I am getting at the moment is not...
View ArticleRe: T-Voice Setup Error
I have all new gear as above and I get that error on all mobiles. Telstra said modem is 100% working. So why isnt it working. Wiring is correct okof course. This was really the only benefit of the new...
View ArticleT Voice Fault
I have adsl using the new Telstra Gateway Max modem. Tekstra say its working and it all does except T voice doesnt. No gateway fault message on all mobiles. Any ideas please?
View ArticleNBN via FTTN
Hi guys, A bit over a week ago I got connected to the NBN via FTTN. The migration from ADSL went very smoothly with no troubles at all. I opted for 25/5 speed initially and am getting 24/4.8. My...
View ArticleIssue with NBN Self Install Kit never having been sent.
I ordered the NBN on the 30th March this year and was told the appointment to get it installed was the 11th April. On the 11th April, the NBN technicians arrived and correctly set up the NBN...
View ArticleNBN Fixed Wireless download speeds
I am having huge issues with inconsistent download speeds with my newly connected Dodo NBN wireless service. It is supposed to be a 25/5 service but download speed has been as low as 5Mbps and is...
View ArticleRe: Has anyone actually had Telstra show up for an appointment?
Hi John Sorry to hear that you've had missed appointments. Unfortunately appointments are booked in blocks of five hours so it's not something we are able to get an exact time for as it depends on...
View ArticleRe: Issue with NBN Self Install Kit never having been sent.
What sort of NBN connection are you getting (fttp, fttn, fttb, Cable)?
View ArticleRe: NBN via FTTN
QuoteMaximum Line rate55.38 Mbps 146.08 Mbpsunquote you should get the full 100 /40 Mbps as you have a fantastic Max Line Speed. Thanks for sharing.
View ArticleMy Dlink Taipan modem requires PPPOE sign in
The provided router just show the username as Newdsluser@bigpond.com with a hidden password on the gateway page. I would really like to use my 500$ router instead. Help
View ArticleRe: My Dlink Taipan modem requires PPPOE sign in
You need to enter your bigpond username and password into the taipan. If you're not sure what they are you can contact telstra and they should be able to assist. Grats on the router to. Very decent...
View ArticleRe: My Dlink Taipan modem requires PPPOE sign in
Okay thanks. Is that the same one I use to login to my telstra?
View ArticleRe: Dynamic IP not working on Telstra NBN
Hi anevski89, That's a good question, have you posed it to our NBN Technical Support Team on 1800 TFIBRE (1800 834 273)?
View ArticleRe: why does NAT type say failed on PS4?
Hi Venom365 So that we can get the best advice for you, I'll be forwarding your concerns to our Social Media Tech team. As this team only work Monday to Friday, you won't receive a response until the...
View ArticleRe: Extend home network (not homegroup) Technicolor TG797n v3 via Access Point
Hi Sidecar5 So that we can get the best advice for you, I'll be forwarding your concerns to our Social Media Tech team. As this team only work Monday to Friday, you won't receive a response until...
View ArticleRe: NBN Connection Cancellations
Hi Bob, I think the best team to contact under these circumstances can be reached by following the instructions on this page: Lodging a complaint with Telstra. They will be able to see precisely what...
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