Re: Telstra need to improve service and support
Thanks for that Keith. If you can send me a PM with your complaint reference number (if you've more than one, please choose the most relevant) and I'll escalate this to an NBN specific complaints team...
View ArticlePoor service no support and slow adsl2
Sick of getting asked questions that i have told your rep on first contact eg have re-booted modem several times have done same with laptop connected by cable to modem only have the one device...
View ArticleRe: Telstra need to improve service and support
Good Afternoon Tim,I have never raised an official complaint with Telstra.As I have mentioned a few times on this site and to Telstra's many staff members I have spoken with, this is really not a staff...
View ArticleRe: Poor service no support and slow adsl2
Probably would have gotten a quicker by asking here. If you post your modem connection stats (Sync Rate, Signal to Noise Ratio etc - from the modem homepage, not speedtest), then we can let you know if...
View ArticleRe: Speedboost 100/40 only getting half of max speed
Actually, , you proved the Telstra tech right! He told you the powerline adapters were "frazzled" and it turns out they were because you were trying to make them operate in conditions that they aren't...
View ArticleHas anyone actually had Telstra show up for an appointment?
If so how did you manage that? They have failed to show up for my NBN installation with no explanation. No amount of complaining to case managers or complaint managers has acheived anything other...
View ArticleRe: NBN Connection Cancellations
My sympathies Bob. Same with me but not quite as many failed appointments as you yet! Complaints department are a complete waste of time, so no need to worry about not getting through to them. They...
View ArticleNBN connection takes 2 days?!?!
Hi,I just moved to a new house and all the nbn connection and wiring are all there. I have already set up my nbn . When I called up Telstra , the technician said it will take 2 days for the nbn to be...
View ArticleRe: NBN connection takes 2 days?!?!
That is the service standard. The NBN can take up to 48 hours to apply the codes to the line to allow the routing and billing to occur.
View ArticleTelstra Business is disgraceful
This is a warning to anyone to not use Telstra Business for NBN and phone services. We are no closer to having out Telstra business and internet line connected after 10 weeks. Our company was advised...
View ArticleRe: Speedboost 100/40 only getting half of max speed
OMG this thread is just one of many of the same issue, Bottom line it is a CVC issue = Telstra lack of purchasing, hence causing conjestion, which in turn causes lame slow speeds even though it is...
View ArticleRe: Could Homegroup interfere with Internet connection?
It's the faulty modem that is the issue. After going round and round with Telstra Customer/Tech Support.
View ArticleDEVG2020 LAN compatibility
Hi a client has a DEVG2020 set up on NBN for phone and internet, but the technician opted just to set up the phones when it was installed. They would like to cancel their other ISP NBN plan and move to...
View ArticleRe: NBN Sky Muster Satellite
Hi Ethelred You can find the list of Sky Muster providers at: http://www.nbnco.com.au/connect-home-or-business/information-for-home/satellite.html At this stage, we are not a provider.
View ArticleRe: nbn + home phone + netgear
Hii Canuck1, Please chat to our tech team on the following secure link for advice on what to do from here http://tel.st/49kl Let me know how you go Angela
View ArticleHow to disable devices from TG799vac?
So, I'm in the administration screens of the TG799vac router and I'd like to disable some devices from accessing the router wirelessly. I can see the devices but there is no option to disable the...
View ArticleVery slow speed - NBN
Hi. NBN speed is painfully slow for a few days now. It takes over 1 hour to download just 200MB. Telstra 24/7 does not help with NBN trouble and waiting time on phone is over 30min. Online trouble...
View ArticleRe: power failure
Hi Philnliz, I'm not a trained NBN consultant, but I can try and answer your question. NBN does require power to work and yes, your service will be out of order if in the event of a black out. Is there...
View ArticleNBN
NBN were very efficient at connecting my NBN yesterday at 12 noon.....33 hours ago. However despite severaltelephone calls with Telstra people in Manila(they never call back), I have been without...
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