My account
I would like someone in Sales to explain to my husband and I, in terms we can understand, exactly what the plan we are on means, and whether it is still suited to
View ArticleRe: NBN -- what's going on in Como, WA?
Ok, so tech support says the area is congested and the exchange is scheduled to be upgraded. Is that even possible with FTTP?? Sounds like tech support has no idea and went to a stock answer.
View ArticleLive streaming to desktop not working.
Moved to AFL LIve, click on link above to view the post.
View ArticleOnline chat
I have twice initiated a chat and both times requested an email of the chat be sent to me and escalation of suspected phishing email to management. Neither occurred. I now need an proper email address...
View ArticleRe: Online chat
If you enter a valid email address at the start of the process then there are icons on the chat client to email or print the chat transcript.If you have received a suspect email then might I suggest...
View ArticleFixed wireless speed via Attunga nbn tower
Is there anyone on the Attunga NSW tower? i'm paying the extra for fast speed, but since the outtage a couple of weeks ago, i cant get any fast that 4mbps download speed.crazily, my upload speed...
View ArticleRe: Xbox one compatibility with technicolor Tg799 gateway max
I'm worried now, I just signed up and have modem here ready for switching on next week. I play a lot of Blacks Ops 3 online with my Xbox One. I found this page though, so will be trying these out if I...
View ArticleRe: Xbox one compatibility with technicolor Tg799 gateway max
I found a solution. Since the Xbox used to connect to the old wifi, I connected it to the gateway, disabled the DCHP and used it as a wifi router, the Xbox connected to it straight away. Then used a...
View ArticleConnecting NBN to home network (via patch panel)
Hi I am seeking advise on how I need to patch in NBN services to a home network, all ports patch through to where the NBN box terminates. I am able to simply connect the T-Hub to the UNI-D port to...
View ArticleRe: Connecting NBN to home network (via patch panel)
With NBN, they only activate one of the Uni-D ports, the idea is that you have your router connected to that one activated Uni-D port and then connect your other devices to the router.They have four...
View ArticleNBN FTTB cable connection
The building my apartment is in has a FTTB connection in the basement. The connection from the basement to my unit is using the old copper phone line.The building is also cabled for Foxtel using the...
View ArticleRe: NBN FTTB cable connection
Most multi-dwelling buildings aren't set up for Foxtel over HFC Cable it is usually a multipoint satellite connection.HFC Cable is the foxtel cable that can also support internet, internet over foxtel...
View ArticleBonus Data
Hello, I moved into an NBN connected house at the end of October last year and when my order was taken I was told I would get 50gb bonus data on my 100gb plan. It took a month or so for my plan to get...
View ArticleRe: Bonus Data
I would give you the same advice for this post as for your other one, and that it would be worth lodging a complaint and noting all your issues in the complaint so that the complaints team can look int...
View ArticleRe: Bonus Data
Thank you. Who do I raise the complaint with. I have so far spoken to three different people on the phone regarding these issues and none of them have given me a definitive answer?
View ArticleRe: Bonus Data
You can lodge it with the complaints team here:http://telstra.com/complaintsYou will be assigned a case manager who can work through the issues.
View ArticleAlumni eligible for discount on Belong serivce
Are alumni eligible for the discount on Belong NBN contracts? Or is this only available for Telstra branded services?
View ArticleRe: Alumni eligible for discount on Belong serivce
My understanding is that, logically Telstra discounts are only applicable to Telstra products... but considering this is a Telstra forum and your question is about Beyond I would suggest asking Beyond...
View Articlephone
Do I require new digital phone now that I am in the NBN As currently I Cannot HEAR INCOMING CALLS OR ANSWERING MACHINE CANNOT PICK UP INCOMING CALLS
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