Re: Tesltra Gateway Max Range Issues
Very sad as it wasn't sold to me that way. In fact, I was sold on the basis I could use my existing modem. The telephone bit was never called out during the process when I said I planned on using the...
View ArticleRe: Using my own router
Hi Shelly, If I use the bridge mode, PHONE light never ON and I am not getting dial tone, but internet works fine with my routerI am using TGN797n v3 with ASUSNTD --> T-Gateway (bridged) -->...
View ArticleRe: Email outage
Looks like it. Whats going on Telstra, this happened yesterday afternoon as well ? Does any Telstra personel ever look at this forum?
View ArticleRe: Email outage
We’re aware of an issue affecting some customers attempting to access Bigpond email. We’re working to resolve the issue. Thanks for your patience
View ArticleWating for NBN
Originally connection was to be completeed by 2 pm 22nd July. As instructed Phone and Computer disconnected.At 3pm hooked up Gateway as per diagram. Not working. Did not want make any damage, wisited...
View ArticleRe: Wating for NBN
Unfortunately Telstra has exactly zero control over NBN network technicians.All you can do is check again after the new expected 'ready for service' date.
View ArticleRe: NBN install wifi
Hi Shane0863 try these wi-fi troubleshooting tips How To Troubleshoot WiFi and Wi-Fi Troubleshooting and see how you go.
View ArticleRe: NBN Appointments
Hi mypoodle5, Sorry to hear of the frustrating experience in getting your NBN service connected. Have you now been advised why it's been rescheduled? What type of Internet are you getting connected, is...
View ArticleWhere is my Telstra TV?
On July 6 I ordered the Telstra Large Bundle which includes Telstra TV. My installation of NBN went very smoothly but there has been no sign of the Telstra TV. I have received 6 replies to my queries...
View ArticleRe: Netgear + NBN + Phone
Hi, Regarding "you would configure the Telstra Gateway to be in Bridged Mode & disable Wi-Fi and connect your BYO router to the provided gateway. " If I do the bridged mode, VOIP LED not glowing...
View ArticleRe: Telstra's address check wont work on my address
Hi catbin, Welcome to CrowdSupport Appreciate you taking the time to contact us regarding your address not showing on Telstra's website for being available for an NBN service. Whilst the roll-out and...
View ArticleRe: Internet keeps disconnecting
Hello, I've done everything there is to do with NBN troubleshooting and the problem still persists. Latency is hardly an issue, I repeat, latency is not the issue. The main issue is the constant...
View Articlenbn modem
Looking at my modem settings it shows under LOCAL NETWORK that I am in a 'Bridged' Mode. Is this correct or should I be changing it to something else? My connection up speed is about 20Mbs but when...
View ArticleRe: FTTN NBN Connected - internet and phone not working
Hi All Sorry to hear that this has been your experience. For issues such as these where it is likely that someone needs to look into the connection further you will need to have our teams on 1800 834...
View ArticleNbn slow down
Installed Nbn on the 2nd of August. Great speed of 23Mbps. within 3 days down to 14Mbps. This has happened before with ADSL , where i complained and then it speeds up but within the month slows down...
View ArticleRe: NBN Data Usage
You can use the data usage meter on Telstra MyAccount or you can also use the 24x7 App on Android, iOS and Windows Phone devices.It will show your current usage meter, it is worth noting however that...
View ArticleRe: NBN Dropouts
Hi ColForb, Have you spoken to the NBN Technical Suport team for assistance with your service? They're available 24x7 on 1800 TFIBRE to help you with issues like this.
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