Re: Internet keeps disconnecting
We'd recommend chatting with our NBN Technical Support team in that case, so they can work with you to determine what's happening. They're available 24x7 on 1800 TFIBRE to help you with this.
View ArticleRe: Telstra Gateway Max TG799 and WD MyCloud Connectivity
Update: resolved by renewing the assets connected through the MyCloud account gateway.
View ArticleRe: NBN fixed wireless AM radio interference
A friend who is a Ham radio operator has just this week had an NBN technician install new version outdoor & indoor units, which has at last resolved his AM broadcast & shortwave band...
View ArticleRe: NBN fixed wireless AM radio interference
A friend who is a Ham radio operator has just this week had an NBN technician install new version outdoor & indoor units, which has at last resolved his AM broadcast & shortwave band...
View ArticleRe: NBN fixed wireless AM radio interference
Interesting to hear about this. What I got was a 'workaround' which did not solve the real problem of interference emanating from the NBN equipment. instead December 2015 I was provided, by NBN Co,...
View ArticleRe: NBN fixed wireless AM radio interference
Hi Montaza, You could try the following contact form for NBNCo: https://www1.nbnco.com.au/corporate-information/contact-us-form.html Let us know how you get on.
View ArticleRe: Nbn slow down
All you can do is ring Telstra and complain about the speeds. The solution is ultimately for Telstra to purcahse more bandwidth for their customers in the POI that you are served from. It's exactly...
View ArticleTelstra SIP settings for VOIP
Hi all, I had been using the Telstra supplied T-gateway and DECT phone, but I am sick of the poor reliability and lack of features. I'm now using a D-link Ultra AC3200 (brilliant!) and am looking to...
View ArticleRe: Telstra SIP settings for VOIP
Unfortunately Telstra will not give out the NGC (Next-Gen Calling) settings needed to use the VoIP service on non-Telstra hardware.
View ArticleRe: Where is my Telstra TV?
Hi Colsan, Sorry for the delay in getting your Telstra TV to you. I have forwarded a request to your Case Manager to make contact with you as soon as possible. If you have not heard anything by...
View ArticleSuper Fast NBN Slow
I have had the NBN for a couple of days now, and when first connected was getting 25/5mbps. Since I upgraded to the 100/50 super fast I now only get 30/25 or so.How can I fix this to get the maximum...
View ArticleRe: Super Fast NBN Slow
You're using FTTN so you may already be getting the maximum out of your service. Welcome to the technologically inferior and already outdated MTM. Speed boost is not a guaranteed speed, it is up to...
View ArticleRe: Super Fast NBN Slow
Hi ya HamishT I have to agree with Yastiandrie's comments. I recently migrated from ADSL2 to FTTN and initially opted for the standard 25/5 speed rate and it wasn't until I then saw my modem stats that...
View ArticleRe: Super Fast NBN Slow
Thanks guys. I will call Telstra this afternoon and see how I go.Luvs_footie I am about 500m from an exchange, no nodes that I am aware of.
View ArticleRe: Super Fast NBN Slow
Yeah looking at your modem stats it may be the best you can get on your line.Much like ADSL2+ 'OPEN2' connections allow up to 24/1, NBN top speed plans up to 100/40. However most don't get that, and...
View ArticleNBN has crashed 2 days in a row around a similar time in Shepparton
This is very frustrating.NBN crashed yesterday late afternoon and I spent an hour on the phone with a tech for her to "try a couple of things" her end before it worked again. Now, the same thing has...
View ArticleWebmail
Why won't my Webmail remember my login details? Why cant I login from the saved browser? It just says loading and never loads.
View ArticleRe: NBN has crashed 2 days in a row around a similar time in Shepparton
Hi, ShepNeil Have you tried looking at the telstra service status page? i tried to look for you but shepparton has several post codes.There are to many reasons to list as to why your NBN may not be...
View ArticleRe: NBN has crashed 2 days in a row around a similar time in Shepparton
ThanksDid that. No reports of outages in our postcodes.
View ArticleRe: NBN has crashed 2 days in a row around a similar time in Shepparton
I am sorry to hear that, can you tell me if your home phone is working?
View Article