On Thursday 17 December 2015 the Technician advised me there is nothing wrong with my gear and it is an NBN issue to which he contacted Level 3 Support. Level 3 Support rang me early evening to tell me to take 3 - 5 Speed Tests, 2 hours apart and he will ring me the next day. I did not hear from Level 3 Support. I rang NBN Support, they noted down my Speed Test Results. I complained bitterly why have I not heard from Level 3 Support, I want to lay a Complaint. I was told that Complaints will be in touch with me the next day.
On Friday night I contacted NBN Support and got through to Townsville - YAY. I told him I have not heard from Level 3 Support or Complaints Department. The Gentleman on phone told me more info. A note has been put on my file to further investigate as the NBN is Conjested - CVC is Conjested (Connectivity Virtual Circuit - a virtual charge imposed by NBN to Service Providers). Telstra pay NBN Monthly Bandwith for User Slots. Currently in my area there are 600 Users which is causing Conjestion. Was told that orders have not been filled for Telstra by NBN (Government Department) due to Christmas etc for more User Slots to cope. GRRRRR, SO HERE IS THE ROOT TO THE PROBLEM.
On Saturday 19 December 2015 I had heard nothing and my Internet Speeds were so erractic and unacceptable. Highest Speed was @1.45am in the morning of 95.04Mbps and lowest was @9.21pm 5.76Mbps - Upload Speeds fluctuated from High 30.00's to a Low of 21.00Mbps. I rang NBN Support and demanded Complaints ring me on Monday as I demand to be put back on my reliable Telstra Cable until your Conjestion problem is ironed out and not Sell/Promote a Service that is not working to Standard and give misinformed/misleading information to Customers.
Finally to all you Customers who have Speed issues read above it is probably Conjestion due to Providers not having Orders filled or not placed enough Orders to cope with Users, hence causing Conjestion and turning the NBN equivalent to ADSL 1/2 Copper. Ask the below Questions to your Provider before taking the switch to NBN, especially if you have awesome Cable like myself:-
(CVC) Connectivity Virtual Circuit is a virtual charge imposed by NBN to service providers to offload your traffic from the NBN network into the service provider’s network. - Ask the question that they have enough Slots to Cope with Customers in your area - not enough then the NBN is shared and overloaded. causing shocking Speeds.
CVC is in addition to the cost of physical point of interconnection (POI), connection between the provider and NBN (called the Network-Network Interface, NNI) plus the cost that NBN charges for the link between your Home and NBN’s point of interconnect (known as the Access Virtual Circuit and User-Network Interface, AVC/UNI).
Rather sad how a Government Department like NBN cannot fill (so Telstra say) orders when they too are Government. Interesting it would be to see how the opposition do with lack of Orders - not enough or not filled...
