MAGIV, Telstra Crowdsupport is not a means to contact staff, or ask for a reimbursement.
Crowdsupport is a support mechanism, in which you can contact other Telstra customers to see if they can help you resolve an issue they may have experienced themselves in the past. If you're wanting to seek compensation for an internet outage or find out why your internet is not working, then I suggest you try the contact methods I've listed below, and speak to a staff member.
Online:
Telstra 24x7 Live Chat: https://livechat.telstra.com/
Phone:
Bigpond Technical Support: 13 76 63
Telstra Billing: 13 22 00 (State "Billing" when asked)
Telstra Complaints: 13 22 00 (State "Complaint" when asked)
Regards,
Taka
Telstra Customer Advisor