I have just spent nearly 2 hours (1hr 56 mins) on hold to the complaints departmnet at Telstra NBN only to lose complete faith in this whole NBN debarcle. I live in Mandurah WA, and we were one of the first areas within the Mandurah area to have NBN installed. Since having this done, which was a relatively smooth transition our intenret speed has been slower than it was prior to switchng over to the NBN, a Government inspired program which was going to be amazing. I am over getting the run down about how I need to upgrade my plan if I wish to have a faster connection and the excuses that it was the government who made this decision to role out the NBN. At the end of the day, my speed is slower than it was prior to having NBN installed and I am paying the same amount as I was on my plan prior to NBN. I have heard all different stories from all different people about how I need to upgrade my modem or I need to upgrade my plan to have faster connection. I have spent $$$ upgarding my computer, having it serviced, ensuring I have an efficinet virus protector, everything I am meant to have done, has been done. I am the customer here, who had no option but to change to the NBN and I deserve more respect and better customer service than this. I would like a straight forward answer without brushing me off and telling me any of the above, why my internet is now slower. It is that simple, staright forward no more excuses. Telstra should be looking after their customersnot levaing them on hold for nearly 2 hours. I shouldn't have to have the dialy frustarion of a servcie that doesn't live up to the expectations of its customers. What do I need to do to get some help?
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