Re: NBN self install
Hi Chantelle13 This appointment is also done to change over your wiring in the house so that your existing phone ports can be used for a Home Phone service (otherwise you can only plug a phone into...
View ArticleRe: Fixed Wireless NBN - bad signal, poor customer service from Telstra.
Hi TornadoPunch So that we can get the best advice for you, I'll be forwarding your concerns to our Social Media Tech team so that they can touch base with you later in the day.
View ArticleRe: Telstra NBN Skymuster stelite internet plans
Hi philipnelson364 We haven't made any announcements surrounding this service so we don't have any information available to provide sorry.
View ArticleRe: no service for 5 days. I should not pay account for 5 months. 55+ years a...
Hi Noservice 1 It's certainly not great to hear your NBN service is not working at present. If you wish to discuss your bill, once your service is restored, please chat with us http://tel.st/hsc3...
View ArticleRe: NBN Gateway keeps cutting out
Hi Susie1 So that we can get the best advice for you, I'll be forwarding your concerns to our Social Media Tech team so that they can touch base with you later in the day. Kind Regards
View ArticleRe: Telstra NBN Skymuster stelite internet plans
Mid last year we were told to wait for the NBN sateliite launch in January. In January we were told to wait for teh launch in April. Atre you saying teh satelite is still not available for us as we...
View ArticleRe: Telstra NBN Skymuster stelite internet plans
Unfortunately we can't provide any timeframes at this point in time sorry.
View ArticleNBN Sky Muster Satellite
Will Telstra be offering plans for the NBN LTSS Sky Muster Satellite? If so when will they be available?
View ArticleRe: Telstra NBN Skymuster stelite internet plans
There are some Internet providers allready offering quite good plans for bundles and/or internet for the NBN Skymuster satellite. Many people are signing up for the connection as soon as it is...
View ArticleRe: NBN Gateway keeps cutting out
Thanks Lindy, but it seems to have settled down and no cut outs that I have noticed in last 24 hours.
View ArticleRe: NBN Gateway & DNS Settings
I have previously used a static ipaddress and for me it was just automatically assigned to me when i used my telstra login on the router to connect to the internet... its statically assigned to your...
View ArticleRe: Could Homegroup interfere with Internet connection?
That darn thing happened again this morning! Finally managed to get Telstra to get a technician to come and check the nbn box and Gateway. Now, it's back to having one Ethernet connection and one...
View ArticleRe: Netgear + NBN + Phone
Hi Ben_Telstra I have the Netgear D6200 and I want to connect it to the NBN, I do not care about the phone line (I won't use it) which I understand I need to use the Gateway Max to have it, but I only...
View ArticleManage VOIP Phone on the Modem
I am wondering if we are able to manage a Telstra telephone VOIP service on a modem rather than Telstra managing it in the cloud? We have the latest Telstra Netgear modem and would like to run some...
View ArticleRe: Non fails to even get instaled
How about 24days since they cut off my elderly mother and don't give $"!7, I bet they still bill her for the month of no service. You want stats, 3 case mangers, over 20 calls to the 1800 number and...
View ArticleNBN BYO Modem help
Hello, The NBN recently became available in my area was previously on ADSL2 my modem is a Netgear NightHawk X4S the reason I have this modem is because of the large number of wireless devices I have in...
View ArticleNBN dropping out constantly
Hi,Not sure if this is a common problem, but I've had nbn for about 2 weeks now and it drops out constantly and is very unreliable... is this normal? I have tried resetting everything and it fixes is...
View ArticleRe: nbn modem and phone line
Hi amanda7 We cover this situation here: https://crowdsupport.telstra.com.au/t5/National-Broadband-Network-NBN/Replacing-T-gateway-router-on-the-NBN-my-internet-is-horrible/td-p/178288 As it confirms...
View ArticleRe: NBN Order Status Delayed
Hi Qwerty123abc, Is this still an issue for you? The order is complete in our system. If you are still having problems, please call our NBN Support team on 1800834273 - IVR > 3 Kind Regards
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Re: Non fails to even get instaled
Hey Frustrated1010, Welcome to Crowd Support Not the experience that we like to hear of and do apologise for any inconvenience that this has caused you and your mother I'm able to have an email...
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