Re: Telstra T-Hub 2 handset problem.
I have exactly the same problem. I rang and spoke to Technical Support and after diagnosing the handset, they sent me a replacement handset since mine was still under warranty. However, after...
View ArticleFoxtel on tbox
I am currently an ADSL customer using Foxtel on tbox daily. The guys are in our Main Street digging it up and installing green boxes, so a quick check of the NBN Map confirmed I am due for FTTN by...
View ArticleRe: Foxtel on tbox
The Telstra TV at this stage does not have Foxtel capabilities. So to watch Foxtel you would either need to move to full style foxtel with the foxtel box or continue to use the T-Box Foxtel.You can...
View ArticleRe: Bigpond email settings
Hi Ashley, Thanks but the first link won't work, so I'm unable to identify which platform I'm on. Sue
View ArticleRe: FTTN Ping Spikes
Hey Justin_Halliday,Welcome to CrowdSupport. Where are the servers based? What sort of scores are you getting when you use speedtest.telstra.com? The community may be able to provide some suggestions,...
View ArticleRe: Bigpond email settings
My apologies Sue89 It appears the link didn't generate. Are you able to go to email.telstra.com Than follow the rest of the steps. -Ashley
View ArticleGateway Max unable to lease a DHCP address from Telstra
I'm currently in the difficult situation of trying to contact Telstra for support but am unable to due to the fact that NBN services require the Gateway Max modem/router to actually WORK in order to...
View ArticleConnecting additional analog phones
Hi. I have an FTTP connection to a TG797n V.3 router which is situated in the lounge room with an analog phone connected to the router's VOIP port. I will shortly have CAT6 cabling installed to other...
View ArticleRe: Connecting additional analog phones
The TG799vac can support two phones as it has an second port that the TG797n V3 doesn't have, but no third party ATA devices do not work.
View ArticleInternet keeps dropping out
Alright, I had NBN installed at my house on the 11th of this month. Ever since, I'm unable to play online games without my internet dropping out. I can't stream anymore. The download and upload speed...
View ArticleModem/Router questions
Hello, So I've just realised that it is not possible to use a third party modem router for my new NBN FTTN internet connection which is very dissappointing. From what I can tell, I have to use the lame...
View ArticleRe: Modem/Router questions
Bridge mode will also deactivate the phone service.The only way that the 'NGC' (Telstra VoIP) system works is if it is the primary device. At this point in time with FTTN connections there is no...
View ArticleConnecting wifi to laptop
I have been told by Telstra Technician in Manilla that he cannot connect my wifi to my laptop he tried to do it remotely but now tells me there is something wrong with my laptop and I should take to an...
View ArticleRe: Connecting wifi to laptop
Thanks for reply he did it remotely because at the time I was still connected to my optus broadband which I fitted into laptop and consequently had internet connection as of late yesterday I am no...
View ArticleRe: Cannon MG2960 wifi printer no longer wifi after switch to NBN
Yes laptop is on same network and is I connect directly to printer it works fine, just won't print via wifi. I have uninstalled all traces from laptop and reinstalled. but nothing I do works.
View ArticleRe: Connecting wifi to laptop
Yes the card has the wireless details on it. If it is a windows computer running 7 or above, there should be an icon near the date and time in the cornerthat looks like either a set of steps or waves....
View ArticleRe: Connecting wifi to laptop
Thank you but I have been through this step with Telstra and my Telstra WiFi Device details do not appear in that box and they seem to think the reason it is not there is perhaps I have a problem with...
View ArticleRe: Connecting wifi to laptop
Anything on these forums is free. Crowdsupport is primarily customers helping customers. Do any networks show at all?
View ArticleRe: Connecting wifi to laptop
I have only ever had Optus mobile broadband which I connect to the side of my laptop which has always worked very well and once I had dial up with Optus When looking in the box I have the following...
View ArticleRe: Connecting wifi to laptop
Try pulling out the Optus Modem, then look at the bottom right of the Task Bar neear the time and Volume indicator. There should be an icon with 5 bars on it. Left click on it and see if the name that...
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