Re: Xbox One won't connect to New Gateway Max
Thank you Lindy. It has mysteriously come right. With now only the occassional IP issue.If it crops up again I will call the number quoted.thank you for your response. Best RegardsPeter
View ArticleRe: Fitzgibbon Chase - Switched from Smart Velocity to NBN Issues
Hi Rox,I am also in Fitzgibbon Chase, but havn't had any communication about Velocity disconnecting until a random text a few mins ago about our "service" scheduled to be disconnected soon.Did Telstra...
View ArticleRe: Can I bring my own modem or do I have to use the T-Gateway modem provided...
Thanks for that. My Modem is made by NETGEAR and it is NBN ready. I just need to enter the user name and password to proceed
View ArticleRe: Replacing T gateway router on the NBN (my internet is horrible, help!)
OK Guys, I have been switched to NBN now and the first thing I noticed that T-Gateway is a single band WiFi (2.4 GHz) only, which is bad for me as this band is fully occupied by my neibourhood. In...
View ArticleRe: NBN Unusably Slow for 2 days
Hi Kirby, With an NBN service there is another step you can try in troubleshooting speed issues: Connect your computer directly to the UNI-D port on the NTD and compare the speedtest results. If it...
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Re: NBN Internet Constantly Dropping Out
I hear ya GavMan.... I'm 1-month in to my Tesltra NBN service and its pathetic.I'm dropping out at least every hour and more in Peak times. Now they tell me its $350 if I want out of the plan..Great...
View ArticleRe: Unable to view data usage on My Account
Hi Ibowen, Please get in touch with our Accounts team on 132200 and they'll be able to sort out your account so you can view it online.
View ArticleRe: TG 799vac Locked
Hi smurf6679 the modem is not "locked" to only be used with Telstra. However saying that, this modem is optimised and setup for BigPond which means it may not run at the optimum when connected to a...
View ArticleSpeed on FTTN
Hi all, well it's been two months since being migrated from ADSL to the NBN FTTN. I can report my speed has been rock solid the whole time even through the reported outages. I initially nominated for...
View ArticleRe: Netgear on NBN
Hi AlaricF I've asked our Technical Support guys to take a look at this for you and see if they can provide an answer. They're quite busy at the moment, so I can't say when they'll be able to reply...
View ArticleRe: Telstra DNS server unresponsive
It didn't take long for the congestion to come back
View ArticleRe: NBN disconnecting internet
Hi JK06 You can check for problems affecting NBN services in your area via our Service Status page: http://tel.st/6x6a If there isn't anything listed when you're experiencing a problem, then our NBN...
View ArticleRe: DNS server cannot be found
Hi johnmartindale I've asked our Technical Support guys to take a look at this for you and see if they can provide an answer. They're quite busy at the moment, so I can't say when they'll be able to...
View ArticleRe: NBN PING SPIKES
Hi NBNoverated It sounds like your service may be affected by congestion. Our NBN team can confirm if that's the case and they're available 24x7 to assist you on 1800 TFIBRE
View ArticleRe: Product quality and customer servie - The Telstra myth.....
Sorry for the delay getting back to you. Was there another technician attending the issue? Have you spoken with us since? And what was the outcome? Thanks
View ArticleRe: NBN home phone not working
Hi duncanandshanno Sorry that you don't have a dial tone on your service at this stage. We will need to check whether this is active on our end and whether this is still processing for you. Recommend...
View ArticleRe: Speed on FTTN
I'm interested in what will end up happening after everyone in a FTTN area has switched over to it. We can already see issues with congestion cropping due to not enough CVC pruchased by an ISP in an...
View ArticleRe: DNS server cannot be found
Thanks Steph It seems to be a timing issue to my limited knowledge. Once the DNS server is found the speed usually runs at around 23.7/2.97 which is quite acceptable. It is whilst it has difficulty...
View ArticleSecurity & virus protection wont update since NBN installed
I have had NBN installed and its working great. However, the sofryware for my virus protection is called Trend Micro and it says it cant update the software, everything else works and updates ok.I have...
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