At what point is a little slower <10% of advertised speed. At less than 10% its not even as good as the product it was replacing. To advertise that as a vastly better product is misleading customers.
And this isn't just some occassional unforeseeable peak in use. This was an entirely foreseeable regular daily peak occurring due to over subscription i.e. selling what doesn't exist yet without telling the buyer. If the AMCA (its ACMA by the way) guidelines consider that acceptable then maybe the guidelines and that form of regulation should be scrapped for something with a bit more honesty and integrity.
Didn't vodaphone get insome strife by over selling bandwith?
By the way. STILL WAITING FOR THE CALL BACK TELSTRA
And to add incompetence to dishonesty, the support pages and contact information for FTTN NBN Telatra services all point to FTTP services and support. So none of the self help support is relevant and after sitting on the phone for an hour or so and negotiating with a call centre primarily concerned with running you thru their algorithm of stupid and meaningless questions, you'll be told there is nothing they can do and be transferred to the FTTN support service. STELLAR