G'day Shelly,
Thanks for your response. I appreciate it as I had almost lost hope that this would ever be fixed. Probably the greatest source of frustration was that even when I gave any the of the myriad of consultants I have been dealing with on this issue over the last few weeks the case number that I was given originally (two weeks ago, right at the start of the process) they always insisted that the test "cycle" was always redone. Overall, I think I have completed it at least six times. If they simply looked up the case number as you suggest it would have saved a lot of time and annoyance.
At any rate, FYI, here is an update. As you know from my previous post, no technican turned up at the scheduled time on Tuesday and no call was received from anyone. Today, Monday, I got a call (I was out but they left a voice mail) wanting to check the service status and to schedule another appointment.
For some mysterious reason from Friday afternoon, without any technician calling or anything beng done (at least from what I can tell), the internet connection came up perfectly and has been stable ever since. It did not drop out once over the weekend and line speed was exactly what it should have been. I'm going to give it a week or so to see if that continues before I have this case updated as "resolved".
I really would like to know what has been going on behind the scenes with this. Why it was so flaky for a week and then all of a sudden perfect? I can only summise that technicians were working on the network somewhere (setting up other users?) and once the work was completed it went to normal? If this is the case then there sholuld be a record of this work being done that consultants should be able to see and so would know what is going on?
This whole saga says to me that no one really communicates, knows or understands what is happening b etween Telstra and NBN and that is compounded by the fact that the offshore call centres insist on working through scripted responses and are not allowed to think outside standard processes or responses and, frustratingly, always assume that the customer is the lowest comon denominator.
I will let you know what happens over the next couple of weeks...
Thanks, Greg..