Well, singularly unimpressed with what I had hoped was a transition to the NBN. Live in Sunnybank Hills, QLD.
We have fibre to the outside of the house, at the same point where the existing phone lines come into the house, as well as where the current cable internet, and cable foxtel enters the premises, On the outside of the Garage – directly inside from there is the circuit breaker box (in the garage). but there is no GPO outlet in that corner of the garage. My home office (which is relatively central to the house (ergo good wifi spread -better than the garage) abutts the opposite corner of the garage (and the cable internet comes in through there, via the garage roof cavity into the ceiling of the closet in the office, and from there to cg3100-d2 router. As mentioned, the phone lines (2) come in through approximately the same area in the garage, and go to 4 outlets around the house (office, kitchen, master bed room, Alarm – I am assuming that the phone wiring is radial – which inherently implies that it needs a common point of connection to the network, for all to work.)
GPO's are in the two "other" corners of the garage. That's OK (I think). So I said, "so we put the NTD etc in the garage", and then you run cat 5/6 to the office, and you take the existing in-house phone lines, and plug them into the NTD near the point of entry.
So the NBN Tech says "No – he doesn't do the ntd to router connection (wtf – telstra cable did?) and with respect to the phones, you can plug a phone in in the garage (yeah, right), get a multi-handset cordless with the base station in the garage (seriously?)
alternately, he can run the NTD through to the closet in the office, but a) it doesn't have a GPO (Closets rarely do), and b) that means that the tap-in point for voice is JUST the office phone (assuming some local phone wiring kludge in the office). This would also mean that the "back to base" alarm won't work any more. (It's all up in the WIR off the Master Bed Room, at the far end of the house from the garage).
And, of course, he says that a) I should be getting a router from Telstra – haven't seen or heard anything on that. and b) that he doesn't do the "Phone bit", and has no idea who does, when or whatever – given that we are on a "medical priority" list with Telstra, that sort of sucks...
Am I getting this horribly wrong – This really shouldn't be that hard. (Oh, and the fact that his english is barely understandable helped)
To my way of thinking, it's as simple as.
a) Mount the NTD in the Garage, rerun the entry point for all phone services ( just a metre or three away) to the NTD.
b) Run a Cat 5/6 from the NTD up through the Garage wall, across the garage ceiling and down through the office closet. (Our phone service point is effectively the junction box outside the garage wall - in reality, it's where we plug the phone(s) in, but that's the common point for that., but our cable internet service point is effectively the cable modem point in the office. I just want something that is pretty much as functional as what we have without significant, no any, additional expense to use - we have a functioning service, for which we pay a fee - we shouldn't have to pay extra, be it cabling, different phone handsets or whatever because Telstra has decided to change the delivery mechanisms.
c) just to be tidy ( I used to design computers for a living and was known for well laid out designs) – tidy up by having a dual outlet RJ at the NTD, one for data, one for voice (maybe even one for the second phone line), run the cat 5/6 to a wall plug in the office closet, or heaven forbid, fish it through to the office phone wall socket, which has a pair of piggy backed 610 sockets on it, and replace that with a two voice, one data wall plate. That would infer a technician that was actually proud of their work, and was thinking about maintainability and so on. BTW, I would estimate all of the above as maybe a half hours work.
the NBN tech says "no can do". OK, I understand that his responsibility is just to get the NTD in, but I am concerned about all of the things that depend on this that I really need to function to provide the service that I pay for.
Telstra approached me to do this Cable/PSTN to NBN Transition - they have assigned a "case manager" but a)the name keeps changing, so it's not really an assigned person, just the next cab off the rank, b) but he is in another country,
so is at the far end of a long path on instructing on getting things done. Nobody (from telstra) has explained, how/when things are going to happen, particularly those aspects outside of the NTD install, that are key to continued service.
Or am I expecting too much.