I have just connected to NBN a few days ago and already experiencing the massive variance in the speed of the service.
My ADSL connection was much more reliable I feel.
Already had my first call to the faults line. I was told it was going to be escalated, only to receive an email shortly after saying "Thanks for taking the time to contact Telstra today, I hope I was able to resolve your enquiry"
I guess that means that the operator closed it rather than escalate it.
I was given the full run around as if I was an idiot. If you are on Wifi it will show slower speed test results, well, no that is not true, my installled wireless system is faster than the connection your providing.
Then I get the very technical. restart your modem, restart your computer, öh that didn't do anything?"
plug directly into the NBN box, oh, "it's the same speed?", no, it's actually worse.
I have been monitoring the speeds and although sometimes I am getting what I paid for, often it is slower than my old ADSL connection.
Just deciding when to blow my top. Going to be patient, monitor, call, see if they help. If not, it'll be the Ombudsman I call then