The Telstra TV devices were running a little delayed due to stock issues recently so that might be why that hasn't arrived yet.
The nbn appointments are booked with nbn co, who love pushing things back... it took us 8 appointments before someone showed up.
The first point of call is the sales team on 1800 709 957, let them know what you were told you would recieve and ask if they will resolve the situation for you by honouring the discussion with the first person.
If you are unable to get a resolution which you find satisfactory then it might be worth lodging a complaint with Telstra to see if the complaints team are able to resolve the issue for you better. http://telstra.com/complaints
Most of the time, if you go to the TIO before you have lodged an official complaint they will just bounce you back, so if you give the complaints team a go first it will likely save you time if you do have to go to the TIO.
The nbn appointments are booked with nbn co, who love pushing things back... it took us 8 appointments before someone showed up.
The first point of call is the sales team on 1800 709 957, let them know what you were told you would recieve and ask if they will resolve the situation for you by honouring the discussion with the first person.
If you are unable to get a resolution which you find satisfactory then it might be worth lodging a complaint with Telstra to see if the complaints team are able to resolve the issue for you better. http://telstra.com/complaints
Most of the time, if you go to the TIO before you have lodged an official complaint they will just bounce you back, so if you give the complaints team a go first it will likely save you time if you do have to go to the TIO.