We have had very bad internet out here since Telstra "upgraded" our exchange, that bad that our Federal member Angus Taylor got involved, he dragged out some Telstra reps for a meeting with the community, being a computer busniess in the area the reps asked me to collect data from various clients throughout the area, I agreed.
6 months go by, the data I collected showed a 70-80ms ping to the exchange over a distance of 200m from multiple locations, I submit my info to the reps, nothing was done, was told the network was fine, since then several Telstra technians how checked out the exchanged and said it was faulty, one such connected his laptop directly to a port with a 1m network cable and got a 70ms ping to the exchange, I'm sure he reported it, still nothing was done.
3 years later NBN work has begun in our area, date of completion is the 5th Aug 2016, day comes around, I contact Teltra to change my bundle over to NBN, was told it was available at my address, the salesman sold me a bundle, and I was informed that I would be notified of a date for the NBN technician.
10th of August I recive an email notifying me that the 5th Sep was my day, notify my clients in the area that they can now connect to NBN, even make the call to Telstra on behalf of several eldery clients who are not tech savy, I was dismayed to hear that they were only waiting a week compared to my month, took the jibes from my customers on the chin, what is a few more weeks after years of waiting.
17th August the Foxtel is installed (we already had Foxte)l, I attend several clients businesses and houses in the area during this week to install their NBN modem and phones.
3rd Sep, 1 business day before my installation I get an email from Telstra reminding me of my appointment, and if I have not received my modem and phone, to contact Telstra asap.
I call Telstra and am told that my order has been cancelled, NBN in not ready in my area.
I contact NBN, and Telstra was informed that NBN was not available at our address on the 17th Aug, yet had yet to inform me, I called them.
12th Sep, I get a call from a telstra rep informing me that I cannot get NBN at my location....really? we had discovered this 9 days earlier, this is 1 week after the supposed installation date.
It gets better, every house in our street can connect to NBN, except ours, every house within 200m of ours can connect to NBN, but not ours.
14th Sep (today) I get my monthly bill from Telstra, I am also getting charged for the NBN service that I cannot have, but you are supposed to be looking at, this ontop of my current bill.
I find this extremely anoying, NBN tell me to go through my provider for NBN support, after all the crap I have been through how can Teltra be trusted to get anything done, how can Telstra be trused to keep me up to date with any progress?