Some Answers
1. Why couldn't my adsl services just be moved over while waiting for Telstra to pull their finger out?
Because once NBN starts being rolled out in an area, new ADSL services cannot be activated in that area.
2. Why did Telstra take more than a week to offer me an alternate internet arrangement?
They should have tried to make a new appointment first and if it was going to be more than a week to 10 days, they should have told you about the wifi option at that point.
3. Why was my dongle not just set to unlimited so i did not have to ask again?
There is no setting in the system for unlimited as Telstra do no have unlimited plans.
4. Why was i not advised of problems with my appointment?
If the appointment request hadn't gone through, then there would be no indication that there was a problem (yes, this is stupid), as the response would need to come from the NBN system.
5. Why was i told to be home if it wasn't required?
They prefer people to be at home during the connection process just in case they need to access your property.
6. Why do i have to wait for my account to be credited for the dongle?
How else is the credit going to get there? But yes, it usually takes a billing cycle for it to pass through the system due to accounting rules that are in place. The time that it takes depends on where in the billing cycle you are.
7. Why did my connection not work?
No idea. Could be as simple as a misplaced digit either in the Telstra system or the NBN system.
8. Why does my gateway have green lights when there is no connection working?
It will be seeing the VDSL signal but as the line hasn't been bound to your account, the auhtenitcation process can't complete.
9. If there is a connection active at the house but not on my account, why can't you just activate my services from your computer?
Because the coding is applied in the NBN's system. Telstra has to put in a request to the NBN to rectify the problem and then the NBN Tech's will investigate what caused the problem before rectifying it.
10. WHY THE BLOODY HELL AM I BEING MESSED ABOUT??
Just lucky I guess.