No worries Renee.
Just an update. As of this morning, my NBN is still not working.
Spoke to Matt from Telstra yesterday morning, it's pending on my existing phone order to be cancelled. Once that gets cancelled, a new order will be processed and as of yesterday after 4pm, I received at least 6 emails from Telstra that a new order including NBN plans, etc....
However, after checking the status of the order, it looks like my NBN won't be active until 12th September as it requires a technician to come onsite again... ??? Even thought my home phone services is now on IPPOTs.
Also, adding further to the issue, I continously get calls from randomTelstra Case Managers with different case IDs and I am worried that they might mess up the orders and further delay my NBN from working.
Thanks,
Rox