I have the same issues and no help from Telstra at all. I have provided data on the high latency but because the NBN say they cannot find the fault the call is closed. 2-3 times a week we have to re start the router and it has been replaced twice. I have hard wired the Xbox and gone straight to the NBN box to test but still getting upwards of 250 in latency numbers. If we are on presto and my son logs onto the Xbox Preto freezes and the Xbox is useless. I rang the NBN and they said to hold Telstra to account to push the NBN for a resolution. I took a day off work today as I had a booking for someone to come out but they cancelled last night and then today said if they come out they might charge me. I am going to lodge a complaint with the ombudsman and the ACCC as I am not getting what I pay for. I have 5 mobiles 2 iPads Foxtel and presto with Telstra and no one helps. I am also thinking of launching a social media campaign to get Telstra and the NBN working together to help me. 12 months of ongoing frustration and hours on the phone with no help
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