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Professional Installation unfair charge

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Hi

 

I have just changed from ADSL2 to NBN to the node. I've just received my first telephone bill from Telstra and they have included a $240 dolars item  for professional installation.

 

A few days before Telstra did the change over from ADSL to NBN to the node , there was a person who came to my place and installed the new modem , the whole operation took 5 minutes, it was a matter of plug the old one and install the new one. Telestra never asked for my permission.

 

Has anyone have the same problem? and what can i do to revert this charge?

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Regards,

 

Dony

 

 


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