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Re: Unexplained Extremely High NBN Upload Usage

Hi Sonia,

 

There are 3 possible reasons why....

 

- Telstra Air (Not likely)

 

- Neighbour (very likely)

 

- Fault/Glitch (Not likely)

 

Telstra Air hotspots are very secure networks and are protected by advanced firewall technology which would prevent anyone from stealing your data or accessing your account.

 

I have had neighbours in the past that have attempted to hack into my wireless network and I caught them trying to run software through my firewall. They weren't successful but 90% of people don't have firewalls in place at their home. They aren't really needed unless you have remote desktop computers and data storage servers inside your network. Without a firewall, you are prone to people accessing your network without authorisation, very easily!

 

Faults and glitches are not likely given the amount of testing the routers go through.

 

 

I would suggest you make your way online ASAP to Telstra's livechat website for assistance so you don't have to wait in the queue on the phone for a consultant.

 

The Telstra livechat website is: Click Here

 

 

Thanks,

 

Will


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