Hi Steph
I phoned the NBN assurance team and they stated that there was congestion issues that were being cleared by the techs. Sounded pretty lame to me.
I contacted the billing team and they confirmed that I was on the 100/40 mbps speed.
As I write the download speed is 5.91 mbps!
I do not have the time to continually phone Telstra over this. I am also experiencing billing problems with my Telstra business phone lines.
I gave Telstra a second chance after extremely poor service with my business systems a number of years ago.
Nothing has changed since then!
It is now time to issue Telstra with a Remedy or Breach.