Yes. I signed up over the phone as the cold call operator from Telstra informed me that if I didn't move over to DOT and NBN I would lose my number, my BUSINESS phone number. So I agreed. It turns out they couldn't save my BUSINESS number anyway because it was a "virtual" number attached to my original number. So I had to agree to have that BUSINESS number diverted for one year, at my cost. Thank you Telstra for your support.
The installation was to occur a few weeks later. I had the equipment delivered and the date for installation approved and finalised with emails and 3 SMS from Telstra. I called Telstra three times, three days, two days, and one day before installation to make sure everything was on track.
On the day it was to be installed I took time off my business to be at the installation site... it was to be between 8am and 12noon.
At 9.30am I phoned to check and the operator informed me to not worry, it was still within the approved time.
I rang again at 11.15am to check... a more detailed check was done by Tony, who appologised... and he eventually found that my order had been "modified" at 12.55 as they had no "resources" (men presumably) to proceed with the installation.
I pointed out that 12.55 had not yet passed (it was 11.30am at this point) He looked at his screen and realsied it was 12.55am in the earlymorning.
"So they are working at that time of day?" I said.
"Probabably an off-shore operator," he replied.
So all a waste of time.
I threatened to cancel my services and he said that it was my decision. I said I'd wait 24 hours and make a final decision.
I did speak to my account manager the next day and cancelled the DOT installation, cancelled my landline, reorganised my BUSINESS number to be diverted and cancelled my ADSL2 service.
He sent me two forms to fill in which I signed and emailed back to him.
The following Monday I got a call at 8.30am form a Telstra installer saying he was outside ready to come into my premises to install the DOT. I told him I had cancelled it three days earlier.
I called my account manager later that day to confirm my cancellation and he assured me that it was all on track and would take a couple of days to proceed.
A week later the services were still running so I called him again and he said it would be cancelled soon.
I called the installation people (a helpful woman called Jasmine) and she also promised to check it out.
I also called Katy (helpful) and she soon realised that no form had been received and I assured her that my account manager had assured me the cancellation was in process.
It turns out the original email returned to my account manager had never been received (even although he assured me it was all in process. Hahahahaha.
So finally, after resending the email to Katy and my account manager the services are being turned off.
You will notice I don’t use my account manager’s name…because I afraid hell do something if I reveal it.
Telstra is too big for it’s boots, in my opinion.
It is hilarious to think that the largest Communication Company in Australia couldn’t have informed me of a change in the installation time/date with a PHONE CALL or SMS or EMAIL….. Hahahahah.
That’s why I don’t want to use them.
Unfortunately i do still need them but as soon as I can I’m out-of-here........