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Wireless NBN phone

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My new phone service is rubbish. I answer the phone, (T1000S), and the caller can't hear me. It can take half an hour before I get a dial tone. I call and connect a number, and it then cuts off after a few seconds. Telstra and NBN send me an internet link on my mobile, expecting that I have a smart phone, but I don't. My NBN phone is a rip off.

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