Yesterday I had my NBN Connection box installed and the service activated indicated by the green lights coming from the box. The first thing I decided to do with my new service was to test my download speed, I originally tested my speed on the website http://www.ozspeedtest.com in which I got the result of 2mb/s. Next I tried the speed test at http://www.iinet.net.au/internet/broadband/speed-test/ in which I got 30mb/s then again at http://vic.speedtest.bigpond.net.au getting the same 30mb/s. This is seriously very dissappointing as this is through my ethernet cable and I should be getting the 100/40mb/s (Tier 5).
Next I decided to try a real download by going to http://ftp.iinet.net.au/ and attempting to download the 'test100MB.dat' file which downloaded at a lousy 900kb/s. Secondly I attempted to download another 100mb test file from http://mirror.internode.on.net/pub/test/, again the same speed of around 0.9 - 1mb/s. This is very sad, I have attempted to turn off and on my modem and connection box just as my NBN booklet suggested as a troubleshooter for slow download speeds and the same thing is happening. This is truely pathetic as I am paying $95 a month for this service just for the Telstra speed test to say the my download speed is 1/3 than it should be and for my real download speed to by 1/100 of what it should be. I know that some websites cannot offer a fast download mirror server but as I tested these downloads from two prominent ISP servers I doubt that is why it's downloading at a subpar rate.
How can I get the download speed that I payed for?
Also calling the 1800 number provided in the NBN booklet doesn't work as after I go through the automated part I don't get a customer representative.