Have fun. I just gave up today. On the 13th of February I placed an order for NBN to be connected in the house I was moving into. The box was already installed there.
I moved out of my old residence on the 15th of February.
Since then they've cancelled my order TWICE. I've spoken to numerous different Telstra employees, made dozens of phone calls, and waited for my "case manager" to call me for 3 weeks with no luck.
Yet another "specialist" phoned me today and said that yet again my order has been cancelled and I need to start again.
It is ridiculous. I was a Telstra customer for most of my broadband life, and I'm done. It's been over a month and I have to drive to the library to use the Internet.
They put free data on my mobile, but I can't use it unless I recharge. Helpful, great way for me to have to pay more money while they screw me around.
I'm so frustrated and sick of speaking to dozens of different people who 1. Don't know what they are talking about, and 2. I can barely understand.
So here I sit, at the library using their wifi because Telstra can't get their **bleep** together and connect the Internet.
I moved out of my old residence on the 15th of February.
Since then they've cancelled my order TWICE. I've spoken to numerous different Telstra employees, made dozens of phone calls, and waited for my "case manager" to call me for 3 weeks with no luck.
Yet another "specialist" phoned me today and said that yet again my order has been cancelled and I need to start again.
It is ridiculous. I was a Telstra customer for most of my broadband life, and I'm done. It's been over a month and I have to drive to the library to use the Internet.
They put free data on my mobile, but I can't use it unless I recharge. Helpful, great way for me to have to pay more money while they screw me around.
I'm so frustrated and sick of speaking to dozens of different people who 1. Don't know what they are talking about, and 2. I can barely understand.
So here I sit, at the library using their wifi because Telstra can't get their **bleep** together and connect the Internet.